Senior Membership Development Executive

About the job

Joining a team of seven and reporting directly into the Sales Manager this role supports key strategic objective of its three-year strategic Plan, 'Project Growth', by recruiting new members.

Responsibilities and duties

Increase the membership base by selling membership as set out in the integrated marketing and sales strategy utilising a combination of inbound and outbound sales communication techniques.
Take responsibility for individual sales to ensure initial interest is converted to full membership within the expected time frames.
Take a lead role in driving membership growth by identifying new business opportunities, market trends, and strategic sales initiatives.
Ensure you remain up to date with the full range of products and services available to FMB members.
Ensure all potential members receive a positive sales experience.
Support the development and implementation of sales strategies to maximise membership acquisition.
Keep the CRM up to date and maintain an accurate sales activity record.
Comply with required reporting within specified time frames.
Attend builder exhibitions and other related events.
Create bespoke sales proposals.
Maintain accurate knowledge of competitor activity.
Achieve individual sales and performance targets while contributing to the wider objectives.
Support their line manager with mentoring, coaching, and providing guidance to Membership Development Executives for performance improvement and knowledge sharing.
Assist in onboarding and training new team members, including support with systems, processes, and sales techniques.
Undertake any other duties which reasonably fall within the remit of the role.
Deputise for the Sales Manager when required.
To safeguard members and others personal data, in accordance with all relevant Data Protection legislation, including the General Data Protection Regulations (GDPR) in force from May 2018. To participate in all training and guidance offered by the client on GDPR, and to keep this knowledge up to date.

Person specification

You ideally have:

Proven track record of consistently achieving/exceeding sales targets within a telesales, membership, or business development environment.

Experience of cold calling as well as following up on warm leads.
Sound knowledge of Microsoft Excel and Word.

Experience of CRM systems - ideally Microsoft Dynamics.
Previous experience mentoring, coaching, or supporting colleagues within a sales team.

Skills and aptitudes
Strong leadership and influencing skills.
Excellent communication skills, both written and verbal.
Excellent telephone manner.
Advanced negotiation and objection-handling abilities.
Has the tenacity to complete the sales process but in a way which builds a positive image of the FMB.
Self-motivated individual.
High level of resilience, accountability, and results focus.
Ability to exceed sales targets through excellent questioning and listening skills, strong diary management, focus, drive, determination, and hard work.
Skilled at recognising work priorities and organising own time.
Able to work effectively within a team.
Willing to keep up to date with products and services.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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