Inside Sales Representative

Location: Old Trafford

Location:

Trafford Park, Manchester Reporting To:
General Manager

Role Overview We are seeking a highly motivated and customer-focused Internal Sales Executive to join our fast-paced MRO supplies business based in Trafford Park, Manchester. This role is critical to supporting sales growth, managing a high volume of enquiries, and delivering outstanding service in a busy, commercially driven environment. This position requires a minimum of 5 years experience within a fast-paced MRO (Maintenance, Repair & Operations) environment, alongside strong system and data management skills including Sage, Salesforce, and Excel.

Key Responsibilities Manage high volumes of inbound sales enquiries via phone, email, and CRM Prepare, track, and follow up quotations to maximise conversion rates Proactively upsell and cross-sell across a broad MRO product range Process orders accurately using Sage (ERP system) Maintain pipeline and customer data in Salesforce CRM Track orders and communicate proactively with customers Use Excel for sales reporting, margin analysis, and customer insights Support external sales team and re-engage dormant accounts Collaborate with purchasing, warehouse, and logistics teams Key Skills & Experience Minimum 5 years experience in a fast-paced MRO / industrial supplies environment Proven internal sales or sales support experience Strong working knowledge of Sage, Salesforce CRM, and Microsoft Excel Excellent communication and organisational skills Ability to manage high volumes of enquiries under pressure Strong commercial awareness and attention to detail Personal Attributes Highly organised and detail-oriented Results-driven and proactive Comfortable working in a fast-paced environment Team player with a customer-first mindset Quick learner and adaptable

What We Offer Competitive salary Career progression opportunities Ongoing training and development Fast-paced, supportive team environment Trafford Park location with excellent transport links