Account Director; SaaS - Utilities - North

Account Director (Water)

Role will need on site presence 1-2 times a week in North England/Scotland.

We’re hiring an Account Director to take ownership of a number of strategically important customers within our UK water portfolio. This step up from a traditional Account Manager role gives you high level of autonomy and accountability across both commercial and customer outcomes.

• Own end‑to‑end commercial performance across your accounts, including revenue, margin, renewals and pipeline.
• Develop and execute multi‑year account strategies aligned to customer priorities and company growth objectives.
• Build and maintain senior stakeholder relationships (Director, VP and C‑suite level).
• Act as the primary commercial point of contact and escalation for customers.
• Identify and drive upsell, cross‑sell and expansion opportunities.
• Lead renewal planning and negotiations.
• Work cross‑functionally to orchestrate delivery, pre‑sales, product, finance and legal teams.
• Ensure alignment between customer commitments and delivery capabilities.
• Maintain strong CRM discipline, forecasting accuracy and performance tracking.
• Prepare and lead customer governance meetings and business reviews.

• Proven experience in account management or customer‑facing commercial roles.
• Strong commercial acumen, including experience owning renewals, pricing or account growth.
• Ability to manage and influence senior stakeholders (Director to C‑suite level).
• Experience operating in complex customer environments with multiple stakeholders.
• A structured approach to account planning and opportunity management.
• Confidence leading conversations, negotiations and presentations.
• Ability to lead and influence cross‑functional teams without direct authority.
• A proactive, resilient mindset with a strong focus on delivery and outcomes.

• Experience with in SaaS, enterprise software or technology‑led environments.
• Exposure to utilities (water or energy).
• Experience working in integration‑heavy or complex delivery environments.

• Personal growth in leadership, commercial acumen and technical excellence.
• The opportunity to step into a true Account Director role with full ownership and autonomy.
• Exposure to senior customer stakeholders and complex, high‑impact environments.
• Opportunity to grow within a global, high‑growth organisation with a clear career path.
• A vibrant culture full of people passionate about transformation and making a difference, with a one‑team, collaborative ethos.
• A competitive reward package that truly rewards top talent.
• A chance to make a true impact on society and the planet.