Sales Consultant

Responsibilities

• Provide expert travel advice by phone, guiding customers to book holidays including flights, ferries, hotels and rail.
• Deliver exceptional service while meeting and exceeding sales targets.
• Use a CRM system to manage customer interactions, track enquiries, and maintain accurate records.
• Build trust and rapport with customers to understand their needs and provide tailored recommendations.
• Book all elements of our customers' holidays, including accommodation, transport (flights, rail, transfers, ferries) and any additional services.
• Retain ownership of the booking until the firm itinerary has been decided.
• Meet and exceed individual and team targets.
• Consult with customers to encourage them to make informed decisions based on their preferences and travel goals.
• Respond to enquiries and quote requests in a timely manner, ensuring to follow up on quotes to maximise every sales opportunity.
• Maintain accurate records of all enquiries, quotes and sales to enable us to process bookings effectively and efficiently.
• Switching customers to alternative holidays if their first holiday choice is not possible.
• Maintain accurate customer records.
• Communicate and collaborate effectively with internal departments and teams.

• The ability to sell and provide the highest standards of customer service.
• An enthusiasm for walking and active holidays.
• Experience of communicating with customers over the telephone.
• Experience of working in a sales role.
• Excellent telephone and inter-personal skills with an ability to work effectively in a team.
• Good written skills.
• High level of computer literacy and numeracy.
• Keen eye for detail and ability to work accurately in a fast-paced environment.
• Genuinely love working in a sales environment.