Digital Revenue Operations Manager

Job Title – Digital Revenue Operations Manager

Job Type – Full Time

Location – Hybrid / UK

Role Benefits – Competitive Salary + Benefits Package and more

Become part of making the impossible possible.

As the Digital Revenue Operations Manager, you will be responsible for optimising the end-to-end digital customer journey from Marketing Qualified Lead (MQL) generation through to sales conversion and digital revenue growth. Acting as the bridge between Marketing, Inside Sales, Commercial, Digital, and Operations teams, you will ensure leads generated through digital channels are effectively routed, qualified, converted, and measured.

You will own the operational processes that support lead management, opportunity creation, digital sales enablement, and ecommerce growth, while driving continuous improvements in conversion rates, sales productivity, customer experience, and digital revenue performance.

This role combines Revenue Operations, Sales Operations, Sales Enablement, Digital Commerce, and Process Optimization expertise to accelerate pipeline growth and support the evolution of digital sales capabilities across Malvern Panalytical's technology portfolio and brands.

• Own and optimise the end-to-end digital lead-to-opportunity process from MQL through to opportunity creation
• Manage MQL routing, qualification, SLAs, automation workflows and lead visibility within Salesforce
• Partner with Marketing, Sales, Digital, IT and Commercial teams to improve pipeline velocity and reduce funnel leakage
• Analyse lead and conversion performance, identifying opportunities to improve processes and increase revenue generation
• Lead sales enablement initiatives through data insights, customer intelligence, playbooks and digital engagement tools
• Drive digital sales process optimisation, continuous improvement and ecommerce growth initiatives
• Collaborate with Salesforce, Ecommerce and Digital teams to enhance integrations, automation, AI capabilities and customer experience
• Ensure data quality, attribution reporting, governance and user adoption while supporting the expansion of digital sales channels and MyStore growth initiatives

• Bachelor's degree in Business, Marketing, Sales Operations, Information Systems or related discipline, or equivalent experience
• 3+ years' experience in Revenue Operations, Sales Operations, Digital Operations or a similar B2B commercial role
• Strong Salesforce CRM expertise, including lead management, workflow optimisation and process automation
• Proven track record of implementing CRM and operational improvements that drive lead conversion and revenue growth
• Experience integrating CRM platforms with marketing automation, ecommerce, websites and other business systems
• Understanding of digital commerce, customer journeys, lead routing, qualification processes and SLA management
• Strong analytical skills with experience interpreting pipeline performance, attribution models and digital sales metrics
• Excellent stakeholder management, project management and cross‑functional collaboration skills, with experience leading change and process improvement initiatives

• Join a global organisation committed to innovation, digital transformation, and customer success.
• Play a key role in shaping the future of digital revenue generation and ecommerce growth.
• Collaborate with cross‑functional teams across Marketing, Sales, Digital, Technology, and Commercial functions.
• Influence strategic initiatives that improve customer experience, sales effectiveness, and business performance.
• Benefit from ongoing professional development and opportunities to grow within a market‑leading technology organisation.
• Enjoy a comprehensive and competitive rewards package designed to support your wellbeing, growth, and success.

Malvern Panalytical, Micromeritics and Sci Aps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity.