Customer Liaison Officer

Customer Liaison Officer

£13 - £15 per hour

Redruth

This is a field-based role requiring regular travel across your designated area, covering Redruth and the surrounding areas. As a visible presence within the neighbourhoods, you will be the face of the organisation, providing an accessible service to both homeowners and tenants. Working in a mobile way, you will spend much of your time out in your patch, meeting residents, building relationships, and resolving issues.

• Full UK Drivers Licence
• Excellent customer service skills, with strong communication and relationship building abilities.
• The capability to plan and manage your workload effectively without high levels of supervision.
• Confidence using mobile technology to work 'on the go'.
• Strong resource and time management skills, with the ability to prioritise and deliver value for money.
• Experience working in an environment of legislative and organisational change.
• Proven problem solving and decision making skills.
• Resilience when handling challenging situations and delivering sustainable outcomes.
• Experience in analysing data and drawing informed conclusions.