Personal Banker

Location: Handsworth

JOB ROLE

To assist the branch in meeting its sales objectives by delivering 1st class customer care to new clients by developing and strengthening new clients’ relationships.

JOB RESPONSIBILITY

· Identifies and pursues sales opportunities through client referrals, internal networks, corporate relationships, and personal network.

· Delivers superior customer service

· Establishes and maintains the highest level of customer care and delivery standards ensuring customer queries

· Identifies and pursues opportunities to cross sell products and services to existing clients, through regular telephone &/or face to face contact and on-going relationship building.

· To support the branch’s business development initiatives by promoting and attending business development and sales events.

· Responsible for operating cash and attending to customers and maintenance of the cash register, ensuring compliance with the policies and procedures of the bank.

· Responsible for processing of deposit, loan, and Remittances.

· Undertakes any other responsibility as delegated by the Area Branch Manager or so designated senior officer

COMPETENCY

· Experience in a role within Banking/ Financial Industry is must.

· Excellent Interpersonal skills.

· Excellent oral and written communication skills.

· Ability to establish credibility and rapport; be friendly and personable and looks for ways to benefit the customer’s financial relationship.

· Excellent customer contact skills; comfortable asking questions/interviewing customers about their financial situation; strong listening skills.

· Understands how to present features, and benefits of products and services to customers with differing needs.

KEY INTERACTIONS/NETWORKS

· Works closely with all the stakeholders in the branch and be an active member of the branch jigsaw.

· Will be involved in the external activities such as customer visits, business events,and corporate visits.

· Reporting directly to Area Branch Manager but will work closely with BDM & Head of Sales.

PERSON SPECIFICATION

· Prior experience in a similar role would be advantageous