Car Sales Executive

This is not your average Car Sales Executive role!

• Job title - Alfa Romeo Concierge
• Basic salary £30,000
• OTE circa £50,000
• Company Car

You'll need to be a go getter and proactively plan and execute marketing activity, to increase brand awareness and sales of the Alfa Romeo luxury vehicle range.

You'll act as the primary point of contact for clients, providing exceptional customer service throughout the sales process and beyond, by also providing aftersales support.

You'll be employed by:

• Johnsons Alfa Romeo
• Forest Park Road, Swindon, SN5 5PQ

The Concierge serves as the ambassador for Alfa Romeo and Johnsons Cars

Working hours:

• Monday to Saturday 8:30am-6:00pm
• With a day off in week (day to be decided)
• Every other Sunday Off

We're looking for proactive, energetic, determined and results driven individuals, who ideally have the following skills and experience:

• Sales & Marketing experience, ideally for a premium/high-end brand and possess a track record of success
• Customer Service experience, working in a customer facing environment, ideally for a premium/high-end brand
• Highly motivated, personable and extremely organised
• Passion for the automotive industry and new technology
• Excellent communication, negotiation and customer service skills
• Organised, with great attention to detail
• Good IT and administration skills
• Valid UK Driving Licence (essential)
• Be motivated by the prospect of working with an exciting, progressive and highly customer focused brand

The role and responsibilities of an Alfa Romeo Concierge:

• Sell new and used Alfa Romeo vehicles and other connected services, finance plans, accessories and aftersales service plans.
• Actively promote the brand and raise awareness in the local community through participation in community events, leveraging social media platforms, and implementing marketing initiatives.
• Serve as the central character in the client relationship, actively listening to and understanding client needs to provide suitable sales offers and aftersales support.
• Help manage a superior client experience through all client interactions (physical and digital) including contactless appointments, home deliveries and exclusive events.
• Enhance the customer experience, ensuring the highest levels of satisfaction.
• Embody the Alfa Romeo brand and maintain a deep understanding of the premium and luxury sectors across industries.
• Stay informed about constantly changing competitor offers to effectively position our products and services.
• Utilise technology, including customer relationship management (CRM) systems, digital platforms, video tools, and other relevant software to enhance customer interactions and streamline processes.
• Manage the customer journey through the Service department, ensuring operating standards are followed and the customer is satisfied/delighted.
• Collaborate effectively with the dealership's sales, aftersales, marketing and support teams to ensure a seamless customer journey and exceed customer expectations.
• Support the Alfa Romeo Brand Manager in supplies management, vehicle orders, business forecasting and stock management.
• Adhere to unit sale and operating margin profitability targets.
• Contribute to achieving fixed sales and quality objectives to drive business performance.
• Continuously learn and develop by participating in regular training sessions and workshops to enhance knowledge of Alfa Romeo vehicles, industry trends, and sales techniques.

The additional benefits you'll receive, working for Johnsons Alfa Romeo:

• 31 days paid annual leave (including bank holiday), increasing to 33 with longevity of service.
• Company Car
• Industry-leading product and manufacturer training to support your growth and success.
• For those who want to progress and show potential we have an internal training academy and partnership with some of the best Automotive Management trainers to give you the skills needed to elevate your career.
• Birthday Leave: get an extra paid day off to celebrate with your nearest and dearest.
• Company Pension Scheme:
  You will be entered into our Company Pension Scheme to help you plan for your future.
• Staff Discounts:
  Enjoy discounts on all 17 of our iconic brands for vehicle sales, servicing, parts and labour.
• More Discounts:
  Access to our benefits platform where you can take advantage of a host of different discounts from fitness gadgets to your weekly loaf.
• Dentist on Demand:
  Your health is important to us, and that includes your dental health. All employees have access to on-demand dental services.
• Optional Benefits:
  We offer a range of optional benefits, including healthcare cash plans.

Who are Alfa Romeo Automobiles?

Alfa Romeo is an Italian luxury-premium vehicle marque of Alfa Romeo Automobiles S.P.A. Headquartered in Turin, Italy, Alfa Romeo is a subsidiary and ultimately owned by Stellantis Europe. Alfa Romeo is known for its sports-oriented vehicles, strong auto racing heritage, and iconic design.

A legendary brand whose DNA is built on a unique motoring history. Alfa Romeo's perfect balance between…