Internal Sales Assistant

Permanent opportunity based in the Ystradgynlais, Swansea Area About the Role

We're looking for a motivated and customer-focused Internal Sales Assistant to support the day-to-day success of a busy trade branch. This is a fantastic opportunity for someone with sales or merchandising experience who enjoys building customer relationships, driving sales, and delivering exceptional service.

Working closely with the Branch Manager, you'll play a key role in growing sales, maintaining stock availability, and ensuring customers receive expert advice and support.

• Support the Branch Manager in achieving sales, margin and profitability targets.
• Build strong relationships with new and existing customers, identifying opportunities to grow business.
• Provide product advice, quotations and outstanding customer service.
• Ensure stock levels are maintained, with core products readily available to meet demand.
• Coordinate stock takes and ensure goods-in procedures are followed accurately.
• Maintain an organised, safe and efficient branch environment.
• Resolve customer and supplier queries promptly and professionally.
• Monitor local market trends and competitor activity to maximise sales opportunities.
• Assist with cash collection, debt control and overall branch performance.

• Experience in an internal sales, customer service or trade counter role, ideally within a builders' merchant, plumbing, heating, electrical or similar trade environment.
• Strong communication and relationship-building skills.
• Commercially aware, with a proactive approach to sales.
• Organised, reliable and able to prioritise a busy workload.
• A team player who can also work independently and take ownership of tasks.

• Profit Share Bonus Scheme
• Employee discount platform with savings on retail brands and holidays
• Employee Assistance Programme and Digital GP access
• Ongoing training and development
• Genuine career progression opportunities

Average of 40.75 hours per week
, Monday to Friday between 7:30am and 4:30pm
, plus every other Saturday 8:00am to 12:00pm
.

If you're looking for a role where you can make a real impact, build lasting customer relationships and develop your career within a successful trade environment, we'd love to hear from you.