Senior Account Manager

Senior Account Manager

Start Date: T10:19:12

Location: Holt End, Worcestershire, GB, B98 9

Contract Type: Permanent

End Date: T20:34:11.79

Salary Range: £35,000 - £37,000 per annum depending on experience

Senior Account Manager Redditch £(phone number removed) per annum depending on experience. Are you a commercially minded relationship builder with a passion for customer service and business growth? We're looking for an experienced Senior Account Manager to become the driving force behind our Customer Accounts team. This is a fantastic opportunity for someone who thrives on developing strong customer relationships, identifying new business opportunities and leading a high-performing team.

As the primary point of contact for our customers, you will play a pivotal role in ensuring exceptional service levels, promoting our manufacturing capabilities and helping to drive revenue growth across existing and new accounts.

• Managing and developing relationships with existing customers while identifying new business opportunities.
• Acting as the lead contact for customer enquiries, quotations, orders and ongoing communications.
• Promoting our products, services and manufacturing expertise through customer engagement, social media and marketing communications.
• Supporting customer visits, presentations and on-site demonstrations.
• Working closely with Production, Quality and Technical teams to ensure customer requirements are met.
• Managing customer communications plans, including Linked In content and email newsletters.
• Progressing quotations, gathering customer feedback and maximising conversion opportunities.
• Monitoring KPIs and performance metrics to drive continuous improvement.
• Managing, training and developing members of the Accounts team.
• Conducting customer visits throughout the UK and potentially internationally.
• Supporting business growth through proactive sales activity and relationship management.

• Previous experience in Account Management, Customer Relationship Management or Business Development
• Excellent communication, presentation and interpersonal skills
• A strong commercial mindset and customer-focused approach
• Experience leading, motivating and developing teams
• Confidence working across multiple departments and managing competing priorities
• Strong problem-solving, analytical and organisational skills
• The ability to influence stakeholders at all levels
• A proactive, positive and target-driven attitude
• Full UK driving licence and willingness to travel for customer visits

• A competitive basic salary
• The benefits of a 4-day working week
• Opportunity to play a key role in a growing and innovative manufacturing business
• Collaborative and supportive team environment
• Career development and progression opportunities
• The chance to make a real impact on customer satisfaction and business growth
• Varied role with customer interaction, strategic planning and team leadership responsibilities