Sales Executive

Salary:
Negotiable - depending on experience

Purpose:

To provide accurate, efficient and professional administrative support to the Sales Team.

This role is responsible for maintaining sales and customer records, supporting customer

communication, customer pricing and promotions, preparing reports, and coordinating information

between Sales, and other departments. The role helps ensure customers receive a responsive and

reliable service while supporting the wider Sales Team to achieve business objectives.

• Monitor customer orders accurately, ensuring all information is recorded and shared with the relevant teams.
• Support the Sales Team with customer forms, product listings, presentations, meeting preparation and general administration.
• Liaise with Production, Planning, Dispatch, Finance and other departments to help resolve queries.
• Respond to customer enquiries by phone and email in a professional and timely manner,escalating issues where appropriate.
• Assist with new customer setup, product setup and internal processes linked to customer on-boarding.
• Keep accurate records of customer communications, agreed actions, order updates and sales activity.
• Prepare, update and circulate sales reports, spreadsheets, customer data and performance information as required.
• Maintain organised and accurate records to support pricing, promotions, customer activity andsales reporting.
• Co-ordinate samples, product information and internal requests to support the Sales team and customer service activity.
• Support preparation for customer meetings, business reviews, trade shows and sales events.
• Work closely with colleagues across departments to ensure information is accurate, timely and clearly communicated.
• Provide flexible administrative support to the Head of Sales & Marketing and the wider Sales Team.