Head of Key Account Management

Head of Key Account Management

St Albans Office Based - Monday to Friday - This is an office-based role in St Albans; therefore, candidates should be within a reasonable commuting distance

75,000 - 85,000 + Car Allowance + Uncapped Commission (OTE 100,000+)

Are you an ambitious and commercially driven sales leader looking for your next challenge?

Do you have the ability to inspire teams, grow customer relationships, and drive significant revenue within a fast-paced construction-related business?

If so, we have an outstanding opportunity to join a thriving and highly respected organisation based in St Albans.

We're looking for an exceptional Head of Key Account Management to lead a high-performing team and play a pivotal role in the continued growth of a successful and ambitious business. This is a fantastic opportunity for an experienced sales and account management leader to take ownership of a well-established customer portfolio, drive revenue growth, and shape the future direction of the function.

With a turnover of approximately 14 million, this is a commercially significant role that requires a strong leader who understands both sales and relationship management at a strategic level.

This is far more than a people management role.

You'll be responsible for creating a high-performance culture, motivating your team to exceed targets, strengthening customer relationships, and ensuring every account reaches its full potential. You'll be given the autonomy to make a real impact whilst helping shape the future growth of the business.

You'll be joining a company that combines a friendly, supportive culture with professional standards and ambitious growth plans. They are passionate about finding the right person who can bring energy, commercial awareness and leadership capability to the team.

• Leading, coaching and developing a team of six Key Account Managers
• Driving account retention, customer loyalty and revenue growth
• Building strong relationships with key customers and stakeholders
• Identifying upselling and cross-selling opportunities across existing accounts
• Working closely with Business Development Managers to ensure smooth customer handovers
• Delivering against sales, retention and growth targets
• Creating an engaging and motivating team environment
• Monitoring performance, setting objectives and driving accountability
• Contributing to strategic business growth initiatives
• Ensuring exceptional customer experience across the account portfolio

We're looking for a commercially astute leader who combines sales expertise with exceptional relationship management skills.

You'll be someone who naturally inspires confidence, enjoys developing people, and has the drive to continually improve results.

• Proven leadership experience managing a successful sales, account management, or customer relationship team
• Strong track record of achieving and exceeding commercial targets
• Experience managing key customer accounts and developing long-term partnerships
• Background within the construction, building products, construction supplies, manufacturing, distribution, or related sectors
• Excellent commercial awareness and negotiation skills
• Ability to influence, motivate and inspire others
• Strong analytical and strategic thinking capabilities

• Growth mindset and ambition to succeed
• Commercially astute, proactive and highly business-focused
• Driven, resilient and target-focused
• Professional, credible and relationship-led
• Practical and sensible approach to leadership
• Passionate about developing high-performing teams
• Ambitious with a desire to make a genuine impact and contribute to long-term business growth

• 75,000 - 85,000 basic salary

• Car allowance - 5k
• Generous Commission structure
• Opportunity to shape and influence a growing business
• Friendly, collaborative and professional culture
• Long-term career progression opportunities
• Senior leadership visibility and influence
• Holidays - 25 days holiday plus 8 bank
• Pension scheme