Parts Advisor

£28,000 - £35,000 salary guide + annual bonus + private healthcare

• Join a successful £40m turnover commercial vehicle business with a strong track record of year-on-year growth.
• Excellent opportunity to help grow a parts business supplying the UK commercial vehicle industry.
• Varied customer facing role combining inbound sales, proactive outbound sales and hands-on parts support.
• You will have the opportunity to develop your product knowledge, customer service, and sales skills.

Are you a customer-focused Parts Advisor, Parts Sales Specialist, Trade Counter, Customer Service, or Internal Sales professional looking for an opportunity to develop your career within a growing business?

As a Parts Advisor / Parts Sales Specialist, you will play an important role in supporting customers, developing sales opportunities and contributing to this growth.

Around 80% of your time will be spent handling inbound customer enquiries by telephone and email, identifying parts, preparing quotations and processing orders. The remaining 20% will focus on outbound sales activity, following up quotations, strengthening customer relationships and generating additional business.

• Handle inbound sales enquiries by telephone and email, understanding customer requirements and identifying the correct parts.
• Prepare quotations, provide pricing and availability information, and convert enquiries into orders.
• Make outbound calls to follow up quotations, maintain customer relationships and identify additional sales opportunities.
• Process orders accurately and maintain customer records using internal computer systems.
• Build strong relationships with customers across the UK commercial trailer industry.
• Provide a professional and helpful service to customers visiting the premises.
• Assist with picking, preparing and packing parts when required.
• Contribute ideas and activities to help grow parts sales and improve customer retention.

• Experience in a Parts Advisor, Parts Sales, Internal Sales, Trade Counter or customer-facing role would be beneficial.
• Confident communicating with customers over the telephone and via email.
• Comfortable handling sales enquiries and proactively contacting customers to generate business.
• Customer-focused, organised and commercially aware.
• Confident using computers and learning new systems.
• Adaptable, practical and happy to support colleagues across different tasks.
• A positive team player with a willingness to learn and develop.

Experience with in commercial vehicle, truck, trailer, automotive, agricultural machinery or another technical parts environment would be advantageous. However, candidates with strong transferable sales or customer service skills are encouraged to apply.