Security Team Leader

From day one, you’ll have access to exceptional Learning & Development opportunities, mentorship, and a wide range of benefits—from big-brand discounts to employee well-being and give-back schemes!

What We’re Looking For

• Valid SIA Licence
• Driving licence or reliable access to public transport
• Minimum 1+ years’ security experience, ideally in a retail or similar environment
• Strong communication skills (written and verbal)
• Flexible and adaptable approach
• IT literate
• Physically fit for patrolling duties
• Smart and professional appearance

Your Key Responsibilities

• Work alongside the Senior Supervisor to lead and support security officers
• Act as deputy for the Senior Supervisor when required
• Welcome and assist staff, visitors, and contractors
• Conduct regular safety and security patrols across the site
• Ensure compliance with all security regulations and procedures
• Support emergency protocols, including evacuations and searches
• Remain vigilant, report incidents promptly, and prevent disruptions
• Maintain accurate records of activities and handovers
• Assist with reception duties during peak periods (e.g., new starter badges)

What We Offer

✔ Competitive pay
✔ Structured career development and training
✔ Access to employee benefits and discounts
✔ A supportive team environment

Role Purpose

The Security Team Leader (Nights) is responsible for overseeing security operations, ensuring compliance with protocols, and managing the security team to maintain a safe and secure environment. This role is a key part of the Visitor Services and Security management team, supervising Controllers and Security Officers to uphold high standards of safety, integrity, and visitor service across exhibitions, buildings, staff, and visitors.

Key Responsibilities

• Supervise and coordinate security personnel, ensuring adherence to policies, procedures, and legal requirements (Data Protection Act, Health & Safety at Work Act).
• Manage incidents, emergency responses, and alarm activations effectively.
• Provide operational support and act as the primary point of contact during night shifts.
• Conduct patrols, monitor CCTV systems, and verify security of access points.
• Respond promptly to incidents and produce accurate reports.
• Oversee daily post rotations, welfare checks, and performance monitoring.
• Train, mentor, and conduct one-to-one meetings with team members.
• Prepare crib sheets, training materials, and maintain up-to-date documentation.
• Assist with reception duties such as creating new starter badges during peak periods.
• Troubleshoot security systems and verify event badges.
• Perform perimeter checks and test protection systems.
• Train staff on radios and intruder alarms for out-of-hours access.
• Ensure visitor management protocols followed.
• Conduct interviews for lateness and manage related administration.
• Participate in staff training sessions and ensure attendance at required modules.
• Uphold Securitas values:
  Helpfulness, Integrity, Vigilance
  .
• Undertake additional duties as assigned by Duty Managers or Head of Operations.

Required Qualifications & Skills

• Valid SIA licence or equivalent certification.
• Strong knowledge of security protocols and emergency procedures.
• Ability to remain calm and act decisively under pressure.
• Proficiency in security systems and visitor management software.
• Basic computer literacy (Microsoft Word, Excel, Outlook).
• Excellent leadership, communication, and interpersonal skills.
• Attention to detail and ability to maintain high alertness.
• Experience in issue and conflict resolution.
• Capability to manage reception duties alongside security responsibilities

Experience

• Minimum 3 years in a security supervisory role.
• Proven track record in managing security teams and handling emergencies.
• Familiarity with advanced surveillance technologies.
• Leadership:
  Inspire and guide team members.
• Decision-Making:
  Make sound judgments under pressure.
• Problem-Solving:
  Identify issues and implement effective solutions.
• Attention to Detail:
  Ensure accuracy in monitoring and reporting.
• Integrity & Reliability:
  Maintain high ethical standards and consistency.
• Professionalism & Adaptability:
  Represent the organization positively and respond effectively to changing…