Security Concierge; Residential

Position: Security Concierge (Residential) (Permanent)
Location: Butetown Community

Security Concierge (Residential)

Location:

Butetown, Cardiff, CF10 5
Pay Rate: £13.86 per hour

Hours:

Approx. 42 hours per week
Shift Pattern: 4 on / 4 off – nights only
Shift Times: 20:00 – 08:00

We are currently recruiting Security Concierge Officers on behalf of our client for a brand-new residential development in Butetown, Cardiff. This is a lone-working, front-of-house night role, focused on delivering a professional, customer-led service to residents while maintaining site security.

Key Responsibilities

* Front-of-house concierge and reception duties

* Meeting and greeting residents and visitors

* Handling resident queries in a professional and courteous manner

* Conducting patrols of the building as required

* Monitoring and responding to alarm activations in line with site procedures

* Managing telephone enquiries

* Escalating incidents and issues in accordance with company procedures

* Supporting waste management and ensuring common areas remain clean and tidy throughout the shift

Requirements

* Valid SIA Door Supervisor licence (preferred)

* Previous experience in a front-of-house or concierge role is desirable

* Excellent customer service and communication skills

* Confident dealing with residents and resolving issues effectively

* IT literate

* Able to work independently in a lone-working environment

* Willing to work overtime when required

This is an excellent opportunity to join a new residential development and play a key role in delivering a safe, welcoming environment for residents