Security Operations Centre Operator

About the role

Our security Hub operation in Daventry is transforming the way that Safety, Security & Shrinkage operate across our stores. In this challenging, fast paced role, you will join a passionate team to review CCTV and data to identify suspicious activity for a set number of stores and collate your findings into comprehensive case files.

• Identifying risks within stores and creating comprehensive case files for each finding.
• Analysing store‑level reports to identify key risks, patterns, and emerging trends.
• Requesting and gathering additional data to support investigations into specific cases.
• Communicating with stores and Shrinkage & Security Managers to gain insight into ongoing issues.
• Managing your workload effectively to ensure all deadlines are consistently met.
• Handling all data confidentially and securely, in full compliance with Information Security policies.
• Maintaining discretion and confidentiality when dealing with sensitive information and case files.
• Maintaining awareness of the intelligence landscape to identify risks, threats, and challenges to the business.
• Collaborating with the Intelligence Analyst to produce regular, actionable intelligence reports.
• Providing intelligence assessments using data from risk service providers and open‑source intelligence (OSINT).
• Actively monitoring global security incidents to assess potential impact and identify strategic trends.
• Collecting, analysing, and interpreting complex data related to security threats and incidents.
• Producing and distributing timely intelligence and incident reports to relevant stakeholders.
• Communicating professionally and effectively with internal colleagues via telephone and email.
• Liaising with departments across the business to support risk reduction and coordinated incident resolution.

• Strong organisational and time‑management skills, with the ability to manage competing priorities effectively.
• Excellent communication skills, both written and verbal.
• High attention to detail, with the ability to handle sensitive information accurately.
• Proficiency in Microsoft Office applications, including Excel and Word.
• Experience of working within a retail, stores, or security environment.
• Experience of data manipulation or CCTV review is desirable, but not essential.

• Annual bonus scheme of up to 10% of base salary.
• Holiday starting at 25 days plus a personal day (plus Bank holidays).
• Retirement savings plan – save between 6%‑10% and Tesco will contribute 1.5 times this amount.
• 26 weeks maternity and adoption leave (12 months service required at the qualifying date) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave.
• This information is a shortened summary, refer to our policies for full details.