CCTV Operator – Spinning Gate SC

Join Lodge Security – Where Great Service Happens Even When No One Is Watching

Are you someone who enjoys proactively mitigating the risk of security incidents?

We are seeking an observant and efficient individual to join Lodge Security as a CCTV operator.

This role is full time and on a variable shift pattern which will include weekends.

• To handle alarms in an efficient and effective manner, understanding the root cause of the alarm, deterring incidents in the moment, and providing a concise accurate written summary after the incident.
• To contact emergency services promptly if a serious incident has been observed that requires emergency services assistance.
• To ensure CCTV footage requests and phone/email queries are handled in a professional, accurate, courteous, customer focussed, and timely manner.
• To elevate serious incidents to monitoring centre leadership within agreed timelines.
• To log any CCTV system faults identified with the maintenance helpdesk promptly.
• To provide remote guidance and training to stores on CCTV systems.
• Proactively monitor high risk stores that require additional attention.
• To maintain the highest levels of system knowledge and functionality through use of SOP's to work within agreed KPI's.
• In the absence of the CCTV Centre Manager, to deal with all complaints in a professional and timely manner and to send a written report to the CCTV Manager (or his deputy) as soon as practicable.
• To take reasonable care of yourself and others, to ensure nothing is misused in relation to Health and Safety and to report anything that is not safe.

• Must have a CCTV licence
• Excellent communication and interpersonal abilities.
• Ability to work independently and make quick decisions under pressure.
• Knowledge of legal regulations and procedures related to apprehension and detention.
• Ability to remain calm and composed in high-pressure situations.
• Sound judgement and decision-making abilities.
• Flexibility to work varied shifts, including evenings and weekends.
• Previous experience in loss prevention, security, or law enforcement preferred.
• Must pass a background check.

• Company pension
• Ongoing training
• Promotion path and career development
• Access to 24-hour GP support and Counselling services
• Discounts at well-known retail brands, restaurants etc
• Employee assistance programme available to support staff wellbeing

PLEASE NOTE:
Due to the high volume of applicants, only selected candidates will receive a response.