Duty Controller

Reference: 105743

CONTROLLER Buchanan Galleries Shopping Centre
220 Buchanan StreetG
12FF
payrate - 15.92

About the Role This is a specialist control room role responsible for supporting the safety, security and effective operation of the centre through professional CCTV monitoring, incident coordination, access control and accurate reporting.

The CCTV Controller will act as a key communication point for security operations, supporting officers, supervisors, emergency response, contractors and site teams while maintaining compliance with legal, Landsec and Mitie requirements.

Key Responsibilities CCTV Monitoring & Incident Coordination Operate CCTV systems professionally to monitor activity, identify risks and support the prevention and detection of incidents.

Coordinate incident response by providing timely information to security officers, supervisors, emergency services and site teams.

Monitor alarms, radio communications and control room systems, escalating issues in line with site procedures.

Support investigations by reviewing footage and providing accurate information where authorised.

Control Room Operations Manage control room processes including key control, equipment issue, site access, contractor sign-in and permit support.

Maintain clear radio discipline and ensure messages are handled professionally and accurately.

Ensure security equipment is issued, returned and recorded correctly.

Support the secure opening, closure and operational control of designated areas in line with site procedures.

Compliance, Evidence & Reporting Maintain accurate logs, incident records, control room paperwork and audit documentation.

Handle CCTV footage requests and evidence process in line with legal, data protection, Landsec and Mitie requirements.

Report health and safety concerns, security risks and operational issues promptly through the correct channels.

Support audits, investigations, incident reviews and corrective actions through accurate information and reporting.

Maintain strict confidentiality of all sites, client, employee, and security-related information, ensuring sensitive data is protected and only shared with authorised personnel.

Guest Experience & Team Support To have our guest's welfare and visiting experience at the forefront of your mind at all times.

Take every step to go ‘above and beyond' in delivering Guest Experience.

To provide a friendly welcome/farewell to every guest, where relevant, and be aware of any potential ‘added value' services you can give.

Ensure all activities reflect and support the Buchanan Galleries brand.

Provide a professional, calm and Guest-focused service when supporting guests, Brand Partners, contractors and colleagues.

Support officers on the ground with timely updates, situational awareness and accurate information.

Work collaboratively with Security, Cleaning, Guest Services, centre management and emergency services.

Complete required training and maintain competence in control room systems, processes and standards.

What We're Looking For Always act as an ambassador of the centre by providing an excellent standard of Guest Experience, and through good leadership skills encourage all Cleaning and Security operatives to provide the same excellent service.

Responsible for monitoring the CCTV system and ensuring all incidents are captured where possible. Ensure you adhere to the CCTV procedure, CCTV code of practice and the Data protection act.

To monitor and manage security systems, equipment and the building management system, log and report specified requirements and take appropriate action as required.

Ensure defects are logged and defect reports are raised and issued to maintenance for remedial action.

Maintain radio communications with other staff and management…