Relief Scheme Manager

Relief Scheme Manager - Extra Care

Location: Chestnut Court, TW19 7SF
(travel across a range of nearby schemes and occasional wider travel as required – mileage paid)

Salary: £28,969–£33,543

Contract: Permanent, full‑time (35 hours, Monday to Friday)

DBS Level: Enhanced

Are you looking for a role where you can make a real difference? As a Relief Scheme Manager, you’ll play a key role in helping older and vulnerable residents to live independently, while keeping the scheme safe, organised and running smoothly. You’ll be creating spaces that feel like home, building relationships that matter, and becoming a trusted point of contact for residents day to day.

It’s a varied, hands‑on role where your organisation, resilience and compassion really count, and you’ll be the familiar face people trust.

• Health & Safety and Fire Checks – Stay on top of compliance with accurate records and no chasing required.
• Viewings, Sign‑ups and Move‑ins – Support new residents from day one so they feel informed and confident.
• Managing Move‑outs – Work with lettings and contractors to minimise voids and maintain standards.
• Resident Support – Use tools like ILPs and risk assessments to tailor the right support, with dignity at the core.
• Safeguarding – Recognise potential issues and take swift, appropriate action.
• Community Life – Support residents to shape their own social lives and well‑being activities.
• ASB – Handle issues firmly but fairly, supporting those affected and setting clear expectations.
• DBS Compliance – Keep accurate records for everyone entering the scheme, from contractors to volunteers.
• Partnership Working – Liaise with care providers, GPs, social services, families – keeping it all joined up.
• Money Matters – Help residents access the benefits they’re entitled to and avoid arrears.
• Being the ‘go‑to’ – Act as the first port of call for residents, families, and professionals alike.

• Genuinely enjoy working with people and building trust.
• Are organised, self‑sufficient and not easily fazed.
• Can spot when someone needs help and act early.
• Stay calm under pressure and take a pragmatic, professional approach.
• Can have honest conversations while staying kind and clear.
• Care deeply about helping older and vulnerable people live well.

• Experience in a customer‑facing role.
• Confidence with health and safety basics.
• Understanding of the needs of older or vulnerable people.
• Background in housing, care, or support.
• Solid record‑keeping and confidentiality standards.
• Full UK driving licence and access to a car.

• Level 3 in Housing or Supported Housing.
• Supervisory/Management training.
• Health & Safety knowledge.
• Knowledge of welfare benefits such as Housing Benefits or Universal Credit.

• 25 days’ holiday (plus Bank Holidays) increasing up to 28 days with 3 years of service.
• Up to 8% contributory pension.
• All permanent and fixed‑term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits.

We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process – just contact our Resourcing Team at

This vacancy is being managed by Kate Jacobs. The role closes on 8th May 2026 and we reserve the right to close early upon appointment of the right candidate.