Support Officer

Job Title: Housing & Support Officer (Level 1 / Level
2)
Location: Swindon
Hours:  or
Salary: £13.70 per hour + £300 per month when on call

We are currently recruiting for a compassionate and motivated Housing & Support Officer to support vulnerable individuals facing multiple and complex needs. This rewarding role involves helping clients sustain accommodation, improve independence, and overcome barriers such as homelessness, mental health challenges, substance misuse, offending behaviour, and unemployment.

You will work closely with internal teams and external agencies to deliver person-centred support, housing management, and resettlement services that empower individuals to make positive long-term changes.

This position requires flexibility, excellent communication skills, and a genuine commitment to improving lives. Participation in an on-call rota may be required.

The role is temp to perm, with first 3 months probation for the agency and then another 3 months probation for the company.

• Provide housing management, tenancy sustainment, and resettlement support to clients.
• Process referrals and complete assessments to determine suitability for services.
• Manage an allocated caseload effectively, ensuring timely support and accurate records.
• Develop personalised support plans focused on housing goals, independence, and wellbeing.
• Carry out regular reviews and monitor progress against agreed outcomes.
• Support clients with accessing benefits, budgeting, charitable grants, and income maximisation.
• Liaise with landlords, housing providers, support agencies, and statutory services.
• Advocate on behalf of clients to access appropriate services and opportunities.
• Manage breaches of tenancy/licence agreements in line with procedures.
• Maintain accurate case notes, records, and database systems.
• Assist in reducing void periods and ensuring properties are occupied promptly.
• Conduct health & safety checks on properties and report repairs or maintenance issues.
• Support rent recovery processes and work with relevant teams regarding arrears.
• Attend client meetings, case reviews, and multi‑agency meetings as required.
• Provide reports, statistical information, and case studies when needed.
• Contribute to team meetings, training, and continuous service improvement.
• Provide cover for colleagues during absence when required.
• Work occasional evenings or weekends where service delivery requires it.

• Experience working in housing, homelessness, support work, social care, or a related field.
• Strong understanding of the challenges faced by vulnerable adults.
• Excellent communication skills, both written and verbal.
• Ability to build professional relationships and motivate clients positively.
• Good organisational skills with the ability to manage a busy caseload.
• Strong IT skills including Microsoft Office and case management systems.
• High levels of confidentiality, professionalism, and attention to detail.
• Ability to work independently and as part of a team.
• Flexible and adaptable approach to work.
• Full UK driving licence and access to a vehicle is essential.

• Mileage paid at 45p per mile for business travel.
• Ongoing training and development opportunities.
• Supportive team environment.
• Career progression opportunities.
• Competitive salary and benefits package.

• Enhanced DBS check required.
• Right to work in the UK.
• Willingness to work within safeguarding, confidentiality, equality, diversity, and health & safety policies.