Income Officer

Job in Mamhilad, Monmouthshire, NP4, Wales, UK

Listing for: Monmouthshire Housing Association

Part Time position
Listed on 2026-06-14

Job specializations:

Social Work
Human Services/ Social Work

Salary/Wage Range or Industry Benchmark: 80000 - 100000 GBP Yearly GBP 80000.00 100000.00 YEAR

Position: Income Officer (14.8 hours per week over 2 days)
Location: Mamhilad

Manage a caseload of rent accounts, ensuring timely and consistent arrears recovery.
Contact tenants through a range of methods (phone, visits, letters, digital channels) to discuss and resolve arrears
Negotiate realistic and sustainable repayment arrangements
Work pro-actively and build positive relationships with tenants
Escalate cases appropriately in line with policy
Identify vulnerability and refer tenants to relevant support services (e.g., welfare benefits, debt advice)
Support tenants in accessing benefits, including Universal Credit and Discretionary Housing Payments
Prepare and progress legal action where arrears are not resolved, including Notices Seeking Possession and attend court hearings and represent the organisation where required
Work collaboratively with housing officers, support teams and external agencies
Work as part of a positive team to support tenants to sustain tenancies

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