Support Officer: Technology Enabled Care and Sensory Services

Please note that the advertised salary for this position is subject to the pending 2026/2027 national pay award. The final salary will be adjusted accordingly once this has been agreed.

We are looking to recruit a Support Officer:
Technology Enabled Care and Sensory Services, on a permanent contract, under the general direction of the Technology Enabled Care and Sensory Services Team Manager, based at Penmorfa Centre for Independent Living, in Aberaeron.

• Arrange and conduct the delivery and installation of Telecare and Assistive Technology equipment within people’s homes and care settings.
• Provide support to residents visiting the Penmorfa Centre for Independent Living.
• Assist with technology‑enabled care and sensory services under the direction of the Team Manager.
• Maintain accurate record keeping with IT systems.

• Experience of working directly with members of the public, service users, carers, and partner agencies.
• Ability to work efficiently, independently, and manage a varied workload.
• Practical and technical skills and an interest in TEC and Assistive Technology.
• Excellent communication and interpersonal skills.
• Ability to work in a multidisciplinary team and work well with staff at all levels.
• Experience of using IT systems.
• Aware of Health and Safety regulations.
• A full driving licence and good general knowledge of the geography of Ceredigion.

• Up to 34 days annual leave per year (plus 8 public holidays).
• Local Government Pension Scheme.
• Learning and development opportunities.
• Salary sacrifice schemes including the Cycle to Work scheme.
• Health and wellbeing initiatives including discounted memberships to local leisure centres.
• Access to the Vivup lifestyle discounts and savings scheme.
• Hybrid working (subject to certain conditions being met).
• Flexi-time within a defined bandwidth Monday to Friday, subject to service needs.

We are committed to safeguarding and protecting children and adults  part of this commitment, certain roles within our organisation require a Disclosure and Barring Service (DBS) check. This role will require an Enhanced DBS check. Previous convictions will not necessarily disqualify a candidate. We assess each applicant on a case‑by‑case basis and consider the nature and relevance of any convictions in relation to the responsibilities of the role.

We aim to create an inclusive and supportive work environment where all individuals are treated fairly and with respect. Your privacy and dignity are of utmost importance to us throughout the recruitment process.