Housing Officer, Social Work

Scaftworth, United Kingdom | Posted on 10/07/2026

2 months contract with a Local Authority

Job Title:
Housing Officer

Job Purpose

To deliver a high-quality tenancy and estate management service across the Ashfield District, ensuring tenants comply with the terms oftheir tenancy agreements while supporting them to sustain successful tenancies.

The Housing Officer will manage a designated patch of social housing properties, providing advice, guidance, and support to tenants,addressing tenancy breaches and anti-social behaviour, and working collaboratively with internal teams and external agencies to improve communities and neighbourhoods.

Key Responsibilities

Tenancy Management

• Managea designated portfolio of social housing tenancies.
• Ensure tenants understand and comply with the terms of their tenancy agreements.
• Provide advice, guidance, and support to help tenants sustain their tenancies.
• Investigate and process tenancy-related requests including:
• Successions
• Assignments
• Transfers of tenancy
• Make decisions in accordance with relevant legislation, policies, and procedures.
• Conduct regular estate inspections and identify issues requiring action.
• Workwith residents and partners to improve neighbourhoods and communitywellbeing.
• Respondto estate-related concerns and ensure timely resolution.

Anti-Social Behaviour and Enforcement

• Investigate reports of anti-social behaviour (ASB) and tenancy breaches.
• Gather evidence and detailed witness statements.
• Undertake mediation, conciliation, and monitoring activities.
• Prepare legal documentation and case files.
• Liaise with Legal Services and external agencies.
• Attend court hearings and present evidence when required.
• Take appropriate enforcement action in line with policy and legislation.

Tenant Support and Safeguarding

• Identify vulnerable tenants requiring additional support.
• Make referrals to appropriate internal and external support services.
• Work collaboratively with health, social care, and partner agencies.
• Support tenants in maintaining sustainable and successful tenancies.

Partnership Working

• Develop and maintain effective working relationships with colleagues,stakeholders, and partner organisations.
• Represent the Council at meetings and multi-agency forums as required.
• Attend tenant and resident meetings and engage positively with local communities.

Administration and Record Keeping

• Maintain accurate and detailed case records.
• Produce reports, briefing notes, correspondence, and non-standard letters.
• Monitor and manage workload effectively in line with performance targets.
• Ensure records comply with data protection and information governance requirements.

Compliance and Service Improvement

• Ensure services are delivered in compliance with housing legislation, regulatory standards, Council policies, and best practice.
• Contribute to service improvements and organisational objectives.
• Undertake training and professional development as required.

Experience

• Experience of managing housing, tenancy, estate management, or community-based cases.
• Experience dealing with customers in a challenging and sensitive environment.
• Experience investigating complaints, tenancy issues, or anti-social behaviour.
• Experience maintaining detailed case records and preparing reports.
• Experience working with multiple stakeholders and partner agencies.
• Experience working within a social housing or local authority environment.
• Experience attending court proceedings or supporting legal action.
• Experience supporting vulnerable individuals or working within safeguarding frameworks.
• Experience of mediation and conflict resolution.

Qualifications

• GCSEs(or equivalent) including English and Mathematics.
• Commitment to ongoing professional development and training.
• Level3 qualification in Housing, Business Administration, Public Services, or arelated field.
• CIHLevel 3 or Level 4 Certificate/Diploma in Housing Practice.
• Training in Anti-Social Behaviour Management.
• Safeguarding Training.
• FullUK Driving Licence and access to a vehicle for business use.

Knowledge,

Skills and Abilities

• Knowledge of tenancy and estate management principles.
• Understanding of anti-social behaviour legislation and enforcement processes.
• Strong communication and interpersonal skills.
• Abilityto investigate cases and make sound judgements.
• Excellent report writing and record-keeping skills.
• Abilityto manage a varied caseload and meet deadlines.
• Strong customer service and problem-solving abilities.
• Abilityto build effective relationships with tenants and partner agencies.
• GoodIT skills, including Microsoft Office and housing management systems.
• Knowledge of social housing legislation and regulatory requirements.
• Understanding of safeguarding practices and support services.
• Knowledge of court procedures relating to housing matters.
• Understanding of community engagement and neighbourhood management.

Additional Information

• Hours: 37 hours per week
• Managea local patch of properties across the Ashfield District.
• Frequent travel throughout the district may be required.
• Attendance at resident meetings, community events, and court hearings may…