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Income Officer
Job in
Mamhilad, Monmouthshire, NP4, Wales, UK
Listed on 2026-09-15
Listing for:
Monmouthshire Housing Association
Full Time
position Listed on 2026-09-15
Job specializations:
-
Social Work
Community Support Services
Job Description & How to Apply Below
This is an opportunity to provide a supportive and customer focused income collection service. Working in a high performing team to ensure tenants are supported in paying their rent.
- Manage a caseload of rent accounts, ensuring timely and consistent arrears recovery.
- Contact tenants through a range of methods (phone, visits, letters, digital channels) to discuss and resolve arrears
- Negotiate realistic and sustainable repayment arrangements
- Work pro-actively and build positive relationships with tenants
- Escalate cases appropriately in line with policy
- Identify vulnerability and refer tenants to relevant support services (e.g., welfare benefits, debt advice)
- Support tenants in accessing benefits, including Universal Credit and Discretionary Housing Payments
- Prepare and progress legal action where arrears are not resolved, including Notices Seeking Possession and attend court hearings and represent the organisation where required
- Work collaboratively with housing officers, support teams and external agencies
- Work as part of a positive team to support tenants to sustain tenancies
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