Neighbourhood Officer

Location: Shottery

We are currently recruiting on behalf of a leading housing organisation for an experienced Housing Officer to join their team in Solihull on an initial 3-month contract, with the possibility of extension.

This is an excellent opportunity for an experienced housing professional looking for a hybrid role with a varied caseload and the opportunity to make a positive difference to residents and local communities.

The Role:

As a Housing Officer, you will be responsible for managing a designated patch and delivering an effective tenancy and neighbourhood management service to residents.

Your responsibilities as a Housing Officer will include:

Managing a designated patch of general needs properties.
Providing effective day-to-day tenancy and neighbourhood management.
Managing tenancy-related enquiries and resolving issues promptly.
Investigating and managing low-level anti-social behaviour (ASB) cases.
Addressing tenancy breaches and taking appropriate action where required.
Carrying out tenancy visits, estate inspections and tenancy audits.
Managing complaints and responding to resident enquiries.
Supporting residents with tenancy sustainment and resolving issues at an early stage.
Liaising with internal teams, contractors and external agencies.
Identifying and reporting property, environmental and neighbourhood issues.
Maintaining accurate case records and progressing cases within agreed timescales.
Working in accordance with relevant housing legislation, policies and procedures.
Building positive relationships with residents and promoting well-managed, safe and sustainable neighbourhoods.

About You:

We are looking for an experienced Housing Officer, Housing Officer, Tenancy Officer or similar housing professional, ideally with experience within a local authority or housing association.

You will have:

Experience managing a housing patch.
Strong knowledge of tenancy and neighbourhood management.
Experience dealing with low-level ASB and tenancy breaches.
Excellent communication and customer service skills.
The ability to manage a varied caseload and prioritise effectively.
Experience working with vulnerable residents and partner agencies.
A proactive, professional and solution-focused approach.
Good knowledge of housing policies, procedures and relevant legislation.

What's on Offer?
3-month initial contract, with potential for extension.
Full-time, Monday to Friday.
Hybrid working.
Stratford based position.
Opportunity to work with an established housing organisation.
Support from a dedicated recruitment consultant throughout the assignment.

If this Housing Officer role is of interest, please apply or contact (url removed)