Case administrator

We are looking for an organised and motivated individual to join our team as an Electronic Monitoring Case Administrator (EMCA). In this role, you will provide administrative support for Electronic Monitoring processes, ensuring records are accurate, notifications are managed promptly, and information is updated on relevant systems. You will work closely with Probation Practitioners, Case Administrators, and Electronic Monitoring colleagues across the region.

Full training and support will be provided, including Probation Service induction, nDelius training, Electronic Monitoring e-learning, and specialist training from experienced colleagues. You will become part of both your local PDU administration team and the wider Electronic Monitoring network. This is an excellent opportunity to develop specialist knowledge, gain insight into probation work, and contribute to public safety through a key administrative role.

Case Administrators play a vital support role in probation teams, helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. We're looking for empathetic, patient, and organised people to join us in this varied role, which offers the chance to make a difference, gain new skills and build a rewarding career within the Probation Service.

If this sounds like you,

If you are successful in the recruitment process and join the Probation Service, your starting salary will be £24,645. The Probation Service offers the opportunity for annual pay progression through a Competency Based Framework (CBF), which if eligible, will see your pay increase. CBF is designed to enable you to move up through the pay band range as your competence grows.

New entrants are expected to join on the minimum of the pay band. Probation Service also increase their pay band ranges annually in line with Civil Service Pay guidance, which will also apply an increase to band pay ranges where applicable.

Overview of the job This is an administrative job within the Probation Service. For further information on the summary, responsibilities, activities, duties of the role and the Civil Service Success Profile Criteria which will be used in the assessment process, please refer to the full Job Description Attachment.

Right to work in the UK You must have the right to work in the UK and Civil Service ().

Skilled Worker visa changes from 22 July 2025 In accordance with current immigration rules, this role is not eligible for a new Skilled Worker visa. From 22 July 2025, the Government introduced changes to the eligibility criteria for Skilled Worker visas. As a result: HM Prison and Probation Service (HMPPS) cannot consider sponsoring you to work as a case administrator unless you have held a Skilled Worker visa prior to the 22 July 2025 changes.

If you have held a Skilled Worker visa continuously, please raise this during your pre‑employment checks and your eligibility will be assessed in accordance with the immigration rules and transitional provisions in place. If you apply to be a case administrator and you have not held a Skilled Worker visa prior to 22 July 2025, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes.

If your application is successful, you will need to ensure that you have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. HMPPS will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.

Civil Service recruitment: nationality rules Civil Service This guide is intended to assist departments with managing their…