Air Logistics Aerospace Customer Care Specialist - Sterling

Overview

Sterling UK Control Tower is seeking an Aerospace International Logistics Specialist to join our aerospace team. The role ensures a positive customer experience by providing operational and customer care excellence. Shift pattern: 4 days on, 4 days off.

• Maintain and enhance customer services by ensuring procedures are followed and systems are used correctly
• Follow new systems procedures within the department
• Answer the phone in a professional and timely manner
• Takes job orders from clients, including routing, classifying of service type, and establishing a deadline
• Provide continuous notification and follow‑up for clients (flight and customs delays, proof of deliveries, charges, resolutions, etc.)
• Familiarise yourself with all special services offered and ensure customers are given all available options
• Help develop and maintain relationships with clients
• Ensure communication with service partners is kept up to date

• Experience in the aerospace field is preferred
• Extensive customer service experience within freight forwarding, preferably in air logistics
• Excellent knowledge of international and domestic airline routings, geography and time zones
• Understanding of the aviation industry and delivering time‑critical shipments using all available services
• Proficient in Microsoft Office suite (Excel, PowerPoint and Word)
• Good written and verbal communication skills in English

• Competitive remuneration and rewards scheme (Sterling a Kuehne Nagel company pension plan, Route 2 Rewards scheme)
• Employee assistance program providing access to 24/7 GP, legal and financial advice and mental health counselling
• Wellbeing centre and benefit information
• Recognition programmes and a safety‑friendly environment as a Gold Covenant holder