Delivery Coordinator

About the Role

Delivery Coordinator (Permanent position, Seething, Norfolk)

The Delivery Coordinator is responsible for managing and overseeing the scheduling, tracking, and coordination of product deliveries to ensure timely and accurate fulfilment. This role serves as the primary point of contact between the sales team, customers, and delivery partners, ensuring a smooth and efficient delivery process.

• Coordinate and schedule delivery operations in alignment with customer orders and business needs.
• Utilise Purchase Orders for logistics, products and service-based operations.
• Using nominated 3rd party travel management company, organise travel for technicians as required.
• Communicate with internal departments (warehouse, sales, procurement) to confirm product availability and delivery timelines.
• Manage certification for products as required.
• Monitor delivery progress and proactively address any delays or issues.
• Track shipments and update delivery status in the system.
• Maintain accurate delivery documentation, including invoices, delivery notes, and proof of delivery.
• Resolve delivery‑related inquiries and complaints professionally and efficiently.
• Ensure compliance with transportation and safety regulations.
• Collaborate with third‑party carriers or drivers to ensure proper execution of deliveries.
• Generate daily, weekly, and monthly reports on delivery performance metrics.
• Continuously seek ways to improve delivery processes and customer satisfaction.

Excellent organisational and time‑management skills. Strong communication and interpersonal skills. Ability to multitask and remain calm under pressure.

• High school diploma or equivalent, or a bachelor’s degree in logistics, business administration, or related field is a plus.
• Proven experience in logistics, transportation coordination, or delivery operations.
• Proficient in logistics software, Microsoft Office Suite (Excel, Word), and tracking systems.
• Familiarity with local geography and transportation regulations is advantageous.

• Competitive benefits tailored to the division.
• Opportunities for career growth and visibility across the organisation.
• A supportive, inclusive culture that values your ideas and contributions.
• Work that truly makes a difference in safety, innovation, and global capability.

James Fisher is a global engineering services company with over 50 years of experience delivering complex offshore energy projects in some of the world’s most challenging environments. We operate across Energy, Defence, and Maritime Transport, leveraging cutting‑edge technology and deep expertise to support the full lifecycle of our customers’ assets.

James Fisher Fendercare is the leading provider of ship‑to‑ship transfers of oil and liquefied natural gas and as a global marine products provider, enabling the safe, compliant transfer of liquid cargo between vessels in offshore, near‑shore or port‑based locations.

James Fisher and Sons are committed to taking positive action on diversity and strongly encourage applications for candidates from all backgrounds. We are proud to be a Disability Confident employer and recognise that our success depends on our talented and diverse workforce.