Sea Imports Cross-Trade Coordinator

Location: Stanwell

We are recruiting for an experienced Sea Imports Cross-Trade Coordinator to join a busy and growing freight forwarding operation. This role is ideal for someone with strong ocean freight knowledge, excellent customer service skills, and experience managing international cross-trade shipments from start to finish. You will be responsible for the day-to-day coordination of global sea freight cross-trade movements, ensuring customers receive accurate updates while maintaining operational efficiency, supplier control, and profitability.

Key Responsibilities Shipment Management Manage international sea freight cross-trade shipments from booking through to final delivery. Create and maintain accurate shipment files within the company operating system. Monitor shipment progress and ensure all milestones are updated promptly. Proactively identify and resolve shipment delays or operational issues. Ensure all documentation and operational records are maintained accurately. Customer Service Provide regular, professional updates to UK-based customers throughout the shipment lifecycle.

Respond efficiently to customer enquiries and operational requests. Maintain a high standard of customer service at all times. Communicate delays, changes, or exceptions clearly and proactively. Overseas Agent Coordination Liaise with origin and destination agents worldwide to obtain shipment updates and documentation. Build and maintain strong working relationships with overseas partners and suppliers. Chase agents to ensure operational milestones are achieved within agreed timelines.

Escalate issues where necessary to minimise disruption and maintain service levels. Cost Control & Supplier Invoicing Apply agreed freight rates, tariffs, and cost structures accurately. Verify supplier invoices against quotations, agreed rates, and operational records. Identify discrepancies, unexpected charges, or potential overbilling. Raise and resolve invoice queries with suppliers and overseas agents. Support margin control and profitability across shipments. Skills & Experience Required Essential Previous experience within sea freight imports and cross-trade operations .

Strong understanding of international freight forwarding processes. Excellent organisational skills and attention to detail. Experience handling freight costs, supplier invoices, and rate verification. Ability to manage multiple shipments and priorities simultaneously. Strong communication skills, both written and verbal. Good working knowledge of Microsoft Outlook and Excel. Ability to work independently and within a team environment. Proactive and customer-focused approach. Monday to Friday pm