Train Controller

Train Controller | Swindon | £43,252–£57,670 | Permanent

If you're looking for an opportunity to take ownership of live operations and make decisions that have a direct impact on service delivery, this is the kind of role that places you at the heart of the action.

As part of a newly established Service Delivery Centre, you'll join a team responsible for coordinating and controlling freight operations across the South region. Bringing together planning, rostering, and control functions under one roof, the new operation is designed to deliver faster decision‑making, greater operational oversight, and improved service performance.

This is more than a traditional control role. You'll be responsible for the real‑time running of freight services, making operational decisions, responding to disruption, and implementing recovery plans to keep trains moving safely, efficiently, and reliably.

You’ll be part of a newly created operation where processes, standards, and ways of working are still evolving, giving you the opportunity to influence how the control function develops from the outset. At the same time, you'll gain exposure to a complex and operationally critical environment that plays a key role in supporting the movement of freight across the network.

Whether you're an experienced Train Controller or bring transferable control room experience from aviation, emergency services, utilities, ports, or another safety‑critical environment, this role offers the opportunity to take ownership, make an impact, and build a rewarding career within rail operations.

• Operational Control:
  Managing the real‑time running of freight services, maintaining situational awareness, identifying emerging issues, and making decisions to support safe and efficient operations.
• Service Recovery:
  Responding to disruption, adjusting operational plans, setting priorities, and implementing recovery actions to minimise service impact.
• Driver & Operational Communications:
  Issuing operational instructions relating to departures, routing changes, regulated running, and other operational requirements.
• Stakeholder Coordination:
  Working closely with drivers, depots, planning, rostering, and operational teams to ensure effective communication and coordinated responses to operational challenges.
• Incident Management & Reporting:
  Maintaining accurate records of decisions, communications, and operational incidents while ensuring compliance with operational standards and procedures.

• Real‑Time Operational Control
  
  Experience:
  
  Proven experience managing live operational movement, network regulation, service flow, or control room activities within a fast‑paced environment.
• Safety‑Critical Decision Making:
  Comfortable making timely decisions that directly impact operational safety, service performance, and business outcomes.
• Incident & Disruption Management:
  Experience coordinating responses to operational incidents, delays, disruptions, or unexpected events.
• Communication
  
  Skills:
  
  Able to communicate clearly, confidently, and concisely with a range of operational stakeholders, particularly in high‑pressure situations.
• Problem Solving & Prioritisation:
  Strong ability to assess situations quickly, prioritise competing demands, and implement efficient solutions.
• Transferable Industry
  
  Experience:
  
  Relevant backgrounds may include rail operations, aviation operations or flight dispatch, emergency services control rooms, utilities network control, port and terminal operations, or public transport control environments.

• Location:
  
  Swindon
• Working Pattern:
  This role operates on a rotating shift pattern, providing 24/7 operational coverage as part of the Service…