Operations Controller

Overview

Join Our Team at Wheels Up

At Wheels Up, we're proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines – we are committed to making private air travel safe, reliable, and enjoyable. With a diverse fleet of owned aircraft plus a global network of trusted charter operators, we offer our customers access to the right aircraft for their needs and the ability to fly on their terms.

And it doesn’t stop at private flights. Wheels Up also provides freight services, safety and security solutions, and managed services to individuals, businesses, government agencies, and more. Regardless of how, when or where you want to fly, our mission is simple; deliver a premium, personalized aviation experience for every customer.

Reporting to the on-Duty Manager, Operations Controllers on shift performs all functions required to ensure a safe and punctual schedule is delivered across our customer Aurigny Air Services network, whilst meeting their expectations regarding reliability and punctuality.
The Operations Controller works closely with other departments at the Aurigny HQ in Guernsey and at outstations to manage the flying programme within a three-day window. Under the supervision of the Duty Manager, they are responsible for monitoring, pre-empting, and reacting to disruption affecting day to day operations.

This role is based onsite in our Gatwick office allows for a healthy work life balance with shift patterns as follows:

3 earlies 2 lates - 5 days off / 2 earlies, 2 lates - 5 days off / 2 earlies, 2 lates - 4 days off

Earlies: 05:45 - 17:45

Lates: 10:00 - 22:00

Accountabilities
General responsibilities include, but not limited to:

• Crew rostering for all relevant flights.
• Ensuring the company FTL (Flight Time Limited) scheme is adhered to.
• Maintain a flight watch on all flights during the shift ensuring that all flights operate on-time.
• Liaise with all handling agents keeping them up to date with the daily schedule and any disruption that may occur.
• Monitor flight plans and slots for all airports on the network.
• Produce reports for the management team as required.
• Inputting and updating spreadsheets relevant to flight safety.
• Monitor weather and NOTAM reports for all relevant destinations
• Working in a fast-paced environment.
• Managing and maintaining high workload and service levels.

What we are looking for

• Commercial awareness combined with interpersonal and communication skills.
• Flexibility towards working shift system (12-hour shift) that can change at short notice due to technical or weather issues.
• Must be proficient in Microsoft Word, Excel and Outlook (including diaries and email.
• Be well organised and pro-active in approach to responsibilities with ability to work on own initiative and to specific deadlines being confident in making decisions.
• Working/experience in an OCC role ideally with other airlines.

Desirable Skills

• Crew Rostering experience.
• Extensive knowledge of PPS (Flight Planning) system.
• Extensive knowledge of Nav Blue / N-OC system.
• Ideally possess at least 1 years’ experience within a commercial airline operations department.
• Ideally have working knowledge of UK CAA FTL’s.

What We Offer:
Salary Range & Benefits

At Wheels Up, we believe in fair compensation based on experience, skills, and qualifications.

The basic salary for this role is £30,160 per annum.

We also offer a range of benefits designed to support your well-being and personal life, including:

• Free Parking
• Discounted gym membership
• Cycle to work scheme
• Generous pension scheme
• Private Medical (option to add family at employee cost)
• Dedicated EAP
• Flexible Annual Leave (option to purchase additional up to a company…