Patient Transport Driver

We are seeking a professional, compassionate and reliable Patient Transport Driver to join Castle Craig Hospital’s Facilities Team and help deliver a safe, respectful and recovery-focused transport service for our patients.

This is a newly created role and an exciting opportunity to become part of a dedicated healthcare team, supporting patients throughout their treatment journey. As one of the first and last people our patients may encounter during admission and discharge, you will play an important role in representing the hospital’s values, standards and commitment to exceptional care. While patient transport will be the primary focus of the role, the successful candidate will also provide support with facilities and operational activities during quieter periods when transport services are not required.

This additional support will help ensure the smooth day-to-day running of hospital services while maintaining a strong focus on the patient experience.

The role will play a vital part in supporting the patient journey by providing safe and professional transport for admissions, discharges, airport transfers, medical appointments, recovery meetings and therapeutic activities.

The successful candidate will ensure patients are treated with dignity, respect and compassion at all times whilst maintaining the highest standards of confidentiality, professionalism and safeguarding.

The Patient Transport Driver is primarily responsible for the safe, timely and professional transportation of patients. During periods when transport services are not required, the post-holder will provide support with hospital-related deliveries and wider facilities activities to support the smooth operation of the hospital.

Working closely with colleagues across the hospital, approved external transport providers and the Hospital Porter, the post-holder will help coordinate transport arrangements whilst ensuring a positive and recovery-focused experience for patients.

This role forms part of the wider Facilities Team and, when transport duties allow, will provide support with general operational, delivery and facilities-related tasks to support the smooth day-to-day running of the hospital.

As this is a newly established service, flexibility and adaptability will be essential as the transport model develops and evolves.

While patient transport will be the primary focus of the role, the post-holder will support the wider facilities team with operational and facilities-related duties during periods when transport services are not required.

• Transport patients safely to and from airports, admissions and discharges
• Provide transport for medical, dental, optical and other healthcare appointments
• Support attendance at recovery meetings, therapeutic activities and community outings
• Assist with transportation of patient luggage and personal belongings
• Ensure a professional, respectful and supportive experience for all passengers
• Maintain appropriate professional boundaries at all times
• Uphold strict confidentiality regarding patient information and treatment
• Act as a positive ambassador for Castle Craig, delivering a welcoming and reassuring experience during patient journeys

Vehicle and transport administration

• Conduct routine vehicle safety inspections and daily vehicle checks
• Maintain vehicle cleanliness and presentation to a high standard
• Report maintenance concerns, defects or incidents promptly
• Complete transport records, mileage logs and associated administration accurately
• Assist with journey planning and scheduling as required
• Ensure compliance with road traffic legislation, organisational policies and health and safety requirements

Facilities and operational support

• Work collaboratively with the Recovery Workers, Hospital Porter and wider Facilities Team
• Support hospital collections, deliveries and general errands
• Assist with operational and facilities-related tasks during quieter periods
• Liaise professionally with approved external taxi providers where transport support is required
• Provide flexible support across the organisation as reasonably requested
• Support the smooth day-to-day operation of hospital services as required

Please note:

As the hospital’s in-house transport service continues to develop, the responsibilities associated with this role may evolve. Flexibility and adaptability are essential.

• Full UK Driving Licence with a clean or satisfactory driving record
• Excellent…