Operations Support Agent

Company: GBJ Fed Ex Express UK Transportation Limited
Address:
Milne Way, G-Park
Scheduled Weekly

Hours:

40
Worker Type:
Regular
Posting Start Date 13-Oct-2026
Posting Close Date: 25-Oct-2026
Job Family: FXE-EU:
Operations Support Agent ()

Hours:

40 per week.

Shift: Monday to Friday. 09:30 - 18:00, less 30 minute break
Salary: £14.44 per hour.
Additional Premia paid for hours worked between 7pm - 10pm (£1.73) and 10pm - 6am (£2.17).
Pay Per Week on advertised hours will be £577.60

We believe that our strengths come from our differences, and we actively invest in recruiting and retaining a diverse and inclusive workforce that reflects the communities we serve.

• Answering incoming calls from customers in relation to collection requests, along with delivery queries.
• Sorting and allocating premium and distance deliveries.
• Checking and investigating (when needed) failed deliveries/collections.
• Prioritising and re-allocating failures for the next day delivery as required.
• Inputting data into our tracking system.
• Maintaining clear and effective communications/collaboration with the team/managers and other depots.
• Following Fed Ex processes, procedures and controls.
• As well as external regulatory requirements.

As an Operations Support Agent you be working in a fast paced environment and adhere to strict timelines. You will be responsible for the following:

You will also provide support to your supervisor and team members as required within the location, whilst complying with all local and corporate legal requirements and ensuring the safe and secure movement of all freight. Being part of the team you’ll ensure that customers' urgent packages get to the right place, on time. You will be providing customers a high quality customer service and making every experience outstanding.

Full training will be given along with a competitive salary and benefits package. We also offer excellent career opportunities for those who are keen to progress in a supportive "can do" and rapidly expanding environment.

Fed Ex in the UK is Disability Confident ‘Committed’. Fed Ex was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.

Fed Ex Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day Fed Ex delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of Fed Ex team members, who are tasked with making every Fed Ex experience outstanding.

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every Fed Ex decision, policy or activity. Fed Ex takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people.

Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.