Warehouse Operative

Position Overview

In this role you will be responsible for carrying out the safe and accurate physical & systemic receiving, storage, picking, counting, packing and distribution of stock for Finning UK and accountability/ownership of the customer facing Parts Counter to ensure the clients/customers receive their orders on time and in full. Responsible for assisting the operation in realising and achieving all KPI’s/ SLA’s.

Nanpean, Cornwall

Key responsibilities include:

• Carry out daily receipt of all inward stock orders, IBTs, and returns, and daily dispatch of all parts orders, using computer technology to support all processes.
• Accurately pick, pack and ship all parts orders to meet the customer need by date.
• Be proactive and contribute to continuously improving warehouse processes and procedures.
• Achieve 99% stock accuracy in the warehouse by working accurately and responsibly.
• Dispatch and deliver parts through various courier networks using different software packages.
• Adhere to Health, Safety and Environmental policies, taking a proactive approach to reduce risks in the workplace.
• Report discrepancies / damage to any stock.
• Load and unload outbound, inbound and cross docked freight, correctly identifying and labeling goods and containers to ensure right destination is reached.
• Receive, collate, protect, pack and label goods for safe return to suppliers.
• Receive and inspect returned cores and return to NDC for final core inspection.
• Report to Supervisor any problems with the physical aspects of stores operation such as damaged goods, out of stock situations, delivery shortages & discrepancies.
• Maintain housekeeping to a high standard to achieve minimum 3 star contamination control.
• Provide flexibility in Saturday working and potential branch cover at other facilities as and when required.

Engage and motivate to deliver personal development performance to meet objectives and KPI’s.

• Problem‑solving skills.
• Communication, interpersonal and teamwork skills.
• Time management and organisational skills.
• Independence, self‑motivation and initiative.
• Flexibility and adaptability to different types of work.
• Persuasive and personally motivated.
• Oral and written communication, decision‑making and judgement.
• Negotiation skills.
• Attention to detail, work accuracy/numeracy.
• Quality orientation.
• Fluent License preferred but we are able to train.
• Knowledge of HS&E policy and CAT products and systems (desirable).

• Ensure all cores returned are inspected in accordance with CAT guidelines to ensure maximum credit.
• Take personal responsibility to meet all ‘one to one’ objectives.
• Actively promote “Parts Direct” and  sales channels to customers using the collection point.
• Loading and unloading of freight using correct MHE and following correct safe handling procedures.
• Active involvement in the improvement and maintenance of the working areas following 5S and Contamination Control procedures.
• Maintain awareness of SHEQ obligations and commitments to “Our Promise”.
• Banking and petty cash reconciliation.
• Respond to any customer delivery queries within 1 hour.

• Good level of education.
• Warehouse experience.
• MHE Licences.
• Excellent customer service experience – preferably customer facing.
• Demonstrable experience in remote working.
• Warehouse/Logistics qualification (desirable).

At Finning, we prioritise creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and actively encourage all individuals to express themselves and achieve their full potential. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Finning is committed to collaborating with and providing reasonable accommodations and adjustments to individuals with disabilities.

If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces‑friendly employer having signed the Armed Forces Covenant and pledges to treat those who serve or have served in the armed forces, and their families fairly.