Assistant Program Director

JOB SUMMARY: The Assistant Program Director supports the overall management and operation of residential programs by providing leadership, compliance oversight, staff supervision, quality assurance, and operational support. This position works closely with Program Directors and Residential Managers to ensure programs remain compliant, audit-ready, fully staffed, and focused on delivering high-quality, person-centered services that promote the health, safety, independence, and quality of life of the individuals served.

ESSENTIAL JOB RESPONSIBILITIES Assist with oversight of daily program operations to ensure quality services and regulatory compliance.

Monitor program activities and address operational concerns in a timely manner.

Conduct routine site visits to ensure homes are operating according to agency standards.

Assist in implementing policies, procedures, and best practices.

Ensure services are delivered in accordance with EBSH requirements, DDS regulations, and licensing standards.

Provide direct supervision, coaching, and support to House Managers, Lead Staff, and Direct Support Professionals.

Assist with hiring, onboarding, training, and retention efforts.

Conduct staff observations and provide performance feedback.

Ensure staff maintain required certifications and training requirements.

Assist in addressing employee performance issues and corrective actions.

Conduct routine audits of resident records, medication files, personnel files, and program documentation.

Ensure programs remain inspection-ready and audit-ready at all times.

Monitor completion of required documentation and follow up on deficiencies.

Assist in preparing for DDS, CCL, and internal audits.

Track corrective action plans and ensure timely completion.

Ensure adequate staffing levels and coverage.

Develop staff competencies and leadership skills.

Address employee performance issues and implement corrective actions as necessary.

Promote a culture of accountability, professionalism, and person-centered practices.

Ensure the program maintains a safe, therapeutic, and supportive environment.

Ensure implementation of Individual Program Plans (IPPs), Individual Behavior Support Plans (IBSPs), and health care plans.

Monitor service quality and resident outcomes.

Ensure residents' rights, dignity, and personal choices are respected.

Address resident concerns, incidents, and service needs.

Facilitate trainings and competency reviews.

Ensure staff are knowledgeable regarding behavior support plans, resident rights, medication procedures, and documentation requirements.

Support interdisciplinary team recommendations and treatment plans.

Ensure compliance with Title 17, Title 22, DDS, Community Care Licensing requirements.

Oversee internal audits and quality assurance initiatives.

Monitor inventory and program resources.

Monitor documentation, resident records, and medication systems for compliance.

Review incidents, injuries, behavioral events, and medication errors.

Ensure timely reporting and investigation of unusual incidents.

Monitor health and safety concerns and emergency preparedness activities.

Ensure all programs, facilities, records, and operational systems remain audit-ready at all times through continuous monitoring, compliance reviews, quality assurance activities, and corrective action planning.

Travel and drive on agency business as required to support program operations, including attendance at trainings, professional development conferences, resident assessments, stakeholder meetings, quality assurance reviews, or for resident/staff need.

Physical presence at the program is required.

Ensure direct report staff follow the agency’s timecard, PTO (Paid Time Off), and California’s rest and meal period policies. Will monitor staff timesheets to…