Level 3 Business Administrator Medical Practice

Ulverston Medical Practice is looking for an enthusiastic, friendly and motivated Business Administrator to join their team this September.

In this role, you will be one of the first points of contact for patients and visitors, providing a professional, welcoming and efficient service both in person and over the telephone. You will work as part of a busy multidisciplinary team, supporting patients to access the most appropriate service or healthcare professional, while carrying out a wide range of reception and administrative duties.

This is a varied role within a busy healthcare environment and would suit someone who enjoys working with people, is well organised and can communicate confidently and professionally.

• Acting as the first point of contact for patients and visitors to the practice
• Providing a welcoming, friendly and professional service in person and over the telephone
• Receiving, assisting and directing patients to the most appropriate service or healthcare professional
• Processing confidential telephone requests for appointments, home visits and telephone consultations
• Responding appropriately to urgent and emergency calls
• Booking and managing patient appointments
• Assisting patients with queries regarding appointments, referrals and secondary care
• Registering new patients and completing the necessary identity checks and documentation
• Processing temporary resident requests in line with practice procedures
• Maintaining and updating confidential patient information accurately
• Processing incoming and outgoing post and correspondence
• Filing, retrieving, scanning and securely shredding documents
• Processing repeat prescription requests in accordance with practice guidelines
• Processing requests for online services and prescription nominations
• Taking messages and passing information to the appropriate member of the team
• Providing clerical and administrative support to clinical and non-clinical staff
• Using practice systems, including EMIS Web, Docman and Microsoft Office
• Entering, recording and managing information accurately
• Responding to enquiries from patients, colleagues and external healthcare organisations
• Escalating patient concerns and complaints appropriately

You will regularly have access to sensitive and confidential information relating to patients, carers, colleagues and the practice.

• Maintaining a high level of confidentiality at all times
• Handling personal and sensitive information responsibly
• Following practice policies and procedures relating to confidentiality and data protection
• Working in accordance with relevant data protection legislation and GDPR requirements
• Respecting patient privacy, dignity and confidentiality

You will support the practice in maintaining a safe and healthy working environment by:

• Following health and safety policies and procedures
• Identifying and reporting potential risks and hazards
• Keeping work areas clean, tidy and free from hazards
• Following appropriate infection control procedures
• Making effective use of training to maintain and develop knowledge and skills
• Reporting any health and safety or infection control concerns when identified

You will be expected to:

• Treat everyone with dignity and respect
• Respect the privacy, needs, beliefs and circumstances of others
• Communicate in a welcoming, professional and non-judgemental manner
• Recognise and respond appropriately to individual communication needs
• Support equality, diversity and inclusion throughout your work

The successful candidate will be expected to:

• Take responsibility for their own learning and development
• Participate in training relevant to the role
• Take part in performance reviews
• Maintain and develop professional skills and knowledge
• Attend relevant learning and development sessions
• Contribute positively to the development and effectiveness of the wider team

• Friendly, approachable and professional
• Motivated, reliable and willing to learn
• Confident communicating with a wide range of people
• Able to remain calm and professional in a busy environment
• Well organised and able to manage a varied workload
• Comfortable working independently and as part of a team
• Accurate and able to pay close attention to detail
• Able to handle confidential and sensitive information responsibly
• Comfortable using IT and learning new computer systems
• Able to communicate effectively with patients, colleagues and external healthcare organisations
• Committed to providing a high standard of patient care

Working Hours:
Monday–Friday: 10:30am–6:30pm

Annual Leave Entitlement:
21 days

GCSEs in English and Maths (Grade C/4 or above) or equivalent preferred but not essential