Customer Programme Manager - Projects

Position: Customer Programme Manager - Projects & Change (Permanent)
Customer Programme Manager - Ulverston

Location:

Ulverston, Cumbria
Salary: £45,000-£55,000 per year
Job Type: Full-time, onsite

A leading technology manufacturer based in Ulverston is seeking a Customer Programme Manager to oversee the successful delivery of customer programmes across a range of engineering and manufacturing projects. This is an excellent opportunity to join a highly respected organisation working on cutting‑edge solutions within a dynamic and collaborative environment.

What's on Offer

Competitive salary
4‑day working week
Generous holiday allowance + bank holidays
Hybrid working options (role dependent)
Company bonus scheme
Private medical insurance
Life assurance
Pension scheme
Retail discounts & wellbeing support
Professional development opportunities
Free onsite parking & EV charge points
Additional leave for cadets, reservists & adult volunteers

The Role

As Customer Programme Manager, you will lead cross‑functional teams to deliver projects on time, within scope and budget. Acting as the main point of contact for selected customers, you'll manage programme plans, risks, milestones and stakeholder communications to ensure successful outcomes.

Key Responsibilities

Define programme scope, goals and deliverables
Develop and maintain programme plans, schedules and risk assessments
Lead customer programme teams to achieve delivery targets
Serve as the primary customer interface
Manage changes in scope, identify issues, and implement contingency plans
Ensure milestones are met with expected quality and budget adherence

About You

Qualifications & Experience

Degree or equivalent experience
Project/programme management experience across full lifecycle
Customer-facing experience and understanding of business development
Earned Value Management knowledge
Awareness of commercial, financial and contractual principles

Skills

Strong MS Office and project management tool proficiency
Risk management capability
Excellent communication, organisational and analytical skills
Effective leadership and team coordination
Commercial awareness

Personal Attributes

You'll be self‑driven, adaptable, and confident working both independently and within teams. The role may involve occasional travel, so flexibility is important.

DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality