Trainer, Learning & Development Specialist

iKhokha is a place where chance takers become change makers. At iKhokha, we’re made to make it. As you’d expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest growing Fintech's in Africa we've built a team of global change-makers who want to make an impact. If you believe that you are made to make it, be a chance-taker and help us empower small businesses in South Africa.

Join our dynamic Learning & Development team as a Trainer, where you’ll design and deliver powerful learning experiences that build technical, functional, and behavioural excellence across the organisation. If you’re passionate about creating immersive, modern learning interventions and shaping a culture of continuous growth, this role offers the chance to make a meaningful impact.

• You will design and deliver impactful learning interventions across all levels and functions of the organisation, tailored to enhance technical, functional, and behavioural competencies.
• You will ensure employees are equipped to perform effectively and excel in their roles through diverse and engaging training mediums.
• You will foster a culture of continuous learning, aligning training initiatives with organisational goals and promote the development of skills critical to business success.

• Onboard and train new hires.
• Provide a consistent, uniformed training approach on both functional and technical knowledge, with all new starters in their relevant roles and departments, across the business at different levels.
• Create training programs that are tailored to the needs of specific roles and levels within the organisation.
• Develop engaging and interactive training materials, including e-learning modules, job aids, and workshop guides.
• Develop scenarios for role playing activities as well as to accommodate various learning interventions.
• Collaborates effectively with Instructional Designers to brief and develop training materials, ensuring comprehensive coverage of technical information while meeting learning objectives.
• Conduct impactful learning experiences tailored to the audience that drive skill development and behavioural change across all levels of the organisation.
• Adapt facilitation techniques to ensure relevance and engagement for diverse learner profiles.
• Deliver training in various formats, including in-person workshops, virtual sessions, and hybrid models, ensuring seamless execution in each.
• Leverage appropriate tools and technologies to enhance learning experiences, such as virtual breakout rooms, collaborative whiteboards, and simulations.
• Ensure training sessions are inclusive, engaging, and impactful.
• Train across multiple levels across the organisation.
• Facilitate training on all learning materials across the organisation, encompassing technical, functional, and soft skills development.
• Ensure learners gain proficiency in key subject areas, adapting delivery style to maximise understanding and application.
• Create a positive, interactive learning environment that fosters open communication and collaboration, and knowledge retention.
• Use storytelling, role-playing, case studies, and hands‑on activities to enhance engagement and retention.
• Use gamification, microlearning, and scenario‑based training to align with modern learning preferences.
• Actively encourage participation, addressing resistance or disengagement constructively.
• Address learner questions and challenges effectively during sessions.
• Serve as a post‑training resource, offering follow‑up support and clarification to reinforce learning.
• Measure the effectiveness of training initiatives and apply insights to improve future programs.
• Provide feedback and performance data to the Learning Manager and Instructional Designer to assess training impact and refine collateral.
• Provide evidence of training to Learning and Development Specialist.
• Continuously refine delivery methods based on evaluation results.
• Skilled in accurately storing, managing, and distributing training materials across the business to ensure consistency and accessibility.
• Working closely with the Learning Manager, foster…