Level 3 MSP IT Support Engineer — Impact Job Umhlanga Rocks area,South Africa,IT/Tech

Position: Level 3 MSP IT Support Engineer — Real Impact

The Opportunity

Ready to level up your IT career?

We're on the hunt for a driven, customer-obsessed Level 3 IT Support Engineer to join our fast-growing team supporting a UK-based Managed Service Provider.

This isn't your average support role. You'll be right in the middle of the action—solving real problems, supporting live environments, and playing a key role in onboarding and upgrading client systems.

If you thrive in a fast-paced environment, love solving complex technical challenges, and want to be part of a team that delivers real impact daily—this is for you.

What You'll Be Doing

Taking ownership of Level 3 escalations—diagnosing, troubleshooting, and resolving issues with confidence
Managing ticket queues like a pro—meeting SLAs and keeping clients informed every step of the way
Supporting the 1st and 2nd Line team when it matters most (especially during busy periods)
Assisting with client onboarding, upgrades, and implementations across systems, hardware, and infrastructure
Keeping documentation sharp, accurate, and always up to date
Spotting trends, recurring issues, and contributing to continuous service improvements

What You Bring

Proven experience in an MSP environment (non-negotiable)
A strong customer-first mindset—you genuinely care about outcomes
Confidence communicating with users at all levels (from non-tech to technical stakeholders)
The ability to prioritise, troubleshoot, and deliver under pressure
A proactive, solutions-driven approach—you don't wait, you act
Strong organisational skills with the ability to juggle multiple priorities

Requirements

Your Tech Toolkit

You'll need solid experience in:

Microsoft Windows Server
Windows 10/11
Active Directory (user & group management)
Microsoft 365 / Office 365 administration
Networking fundamentals (DNS, DHCP, VLANs = a bonus)

Bonus points if you've worked with:

Microsoft Azure
PSA tools (Autotask or similar)
Backup & DR solutions (Veeam, Datto)
MS-102 (Microsoft 365 Administrator)

The Bottom Line

We're looking for someone who doesn't just "do the job" —

we want someone who owns it, improves it, and elevates it.

If that sounds like you...

Apply now and let's build something great together.

Benefits

Why Join Growth Resourcing?

Competitive salary with strong growth potential
Be part of a scaling business backed by UK sales leaders
Work in a high-performance, supportive environment
Real career progression opportunities—we grow people, not just teams
Learn fast, move fast, and make an impact from day one