Senior Customer Service Operations & Escalations Lead
Listed on 2026-10-06
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, HelpDesk/Support, Client Relationship Management
One Plus North America is seeking a Customer Service Operations & Escalation Lead to manage daily support across voice, chat, and email channels and ensure high-quality, compliant service delivery. The role combines frontline operations management, escalation handling, QA, workforce management, and system coordination with IT, logistics, and repair partners.
You will monitor performance metrics, develop dashboards, coach agents, and drive process improvements to deliver consistent customer
The Senior Customer Service Operations & Escalations Lead position in the Management & Operations, Sales field is open for applications.
This opportunity is part of our work in Management & Operations, Sales.
The advertised compensation is - .
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Senior Customer Service Operations & Escalations Lead role in the description above.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).