Multi-Channel Customer Ops & Escalation Lead
Listed on 2026-10-07
-
Customer Service/HelpDesk
Bilingual, Client Relationship Management, Customer Success Management -
Management
Client Relationship Management
One Plus North America is seeking a Customer Service Operations & Escalation Lead to oversee daily support channels and ensure high-quality service delivery. The role combines frontline operations management, escalation handling, QA, workforce management, and system coordination with IT, logistics, and repair partners.
You will manage operations, escalation handling (L2/L3), QA, and system coordination across Freshdesk, Freshchat, Shopify, and Net Suite, maintaining compliance with FTC, Bill 29,
The Multi-Channel Customer Ops & Escalation Lead position in the Management & Operations, Sales field is open for applications.
As a Multi-Channel Customer Ops & Escalation Lead, you will play an important part at OPPO US Research Center in Union City, CA, United States.
We invite applications for the Multi-Channel Customer Ops & Escalation Lead position located in Union City, CA, United States.
The following opening is for a Multi-Channel Customer Ops & Escalation Lead with OPPO US Research Center.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).