Customer Service Operations & Escalations Lead
Listed on 2026-10-07
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Management
One Plus is seeking a Customer Service Operations & Escalation Lead to manage daily North American customer support channels and ensure high-quality, compliant service delivery. The role combines frontline operations, escalation handling, QA, workforce planning, and system coordination.
You will lead cross-functional collaboration with IT, logistics, and repair centers, while driving root-cause analyses and process improvements to reduce escalations and improve CSAT.
This is an excellent opening to take on the Customer Service Operations & Escalations Lead role at Oppo-US-Research-Center.
The position is based in Union City, CA, United States.
This opportunity is part of our work in Management & Operations, Sales.
The advertised compensation is 41.000 - 55.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).