Customer Experience Ops & Escalation Lead
Listed on 2026-10-11
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Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Customer Success Management
One Plus North America is seeking a Customer Service Operations & Escalation Lead to manage daily support across voice, chat, and email, ensuring high-quality, compliant service delivery. You will own escalation handling, QA, workforce planning, and system coordination with IT, logistics, and repair partners.
The role demands strong analytical ability, operational discipline, and effective cross-functional communication to improve CSAT and efficiency.
Join us at Innopeaktech as our next Customer Experience Ops & Escalation Lead in Union City, CA, United States.
For the Customer Experience Ops & Escalation Lead position at Innopeaktech, we are reviewing applications now.
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