Salesforce Administrator Job Union City area,California USA,IT/Tech

About Company

Mizuho OSI is the leader in the markets for specialty surgery and patient positioning. The company’s portfolio includes specialty surgical tables for procedure-specific approaches that improve patient outcomes in spine and orthopedic surgeries along with disposable and reusable surgical patient care products.

Job Summary

The Salesforce Administrator performs User Management, Data Management, Data Analysis, Business Analysis, Process Automation, Change Management, Security Management.

The Salesforce Administrator performs research, analysis, design, configuration, automation (preferably with clicks and no-code or low-code) and then debugs, tests, modifies, implements, and supports all Salesforce products at Mizuho OSI. This person participates in all phases of development life cycle, leads requirements gathering and documentation, and serves as an expert of Salesforce products, continually staying up to date with new Salesforce technology.

The Salesforce Administrator works directly with the business and technical stakeholders to automate and customize the user experience, solving business problems using the Salesforce Platform.

The Salesforce Administrator is also responsible for communicating to and educating end-users on the changes or new product functionality.

The Salesforce Administrator understands system integrations between Salesforce and other systems, either through custom API or middleware tools.

Responsibilities:
Partner with the Business Community

Provide support to and serve as a point of contact for internal customers who request routine information, data summaries and/or reports. Share knowledge with internal customers about how to produce their own reports and use the system effectively.

Identify areas of improvement for services provided both internally and outward facing, including measuring and reviewing technology trends. Share results with management.

To be willing to share knowledge and instruct other members of the department and the company, by passing along skills and information to assist them in their development.

Develop, deploy, and report on various user satisfaction metrics, on a quarterly and/ or regular basis as needed and/or required, and under the direction of the IT Applications Manager.

Assist in making requests, routing routine reporting, and defining a process for report requests.

Partner with Business Systems Analysts, for ERP, to assist different functional areas across the company to identify, research, and analyze possible solutions to resolve complex data issues, in a timely manner. Present impact of the recommended solution on the integrated system to the Director of IT Applications and implement approved solutions.

Drive Continuous Improvement in Information Technology

Support the application users for designated business systems, including Salesforce, Salesforce Field service, Pardot, EDI Liaison, and Middleware technologies.

Ensure assigned platforms are highly effective, efficient, and a positive tool to meet business and customer needs.

Participate in project meetings both internally and with other departments and report on the status of analytical tasks and project work.

Design, develop, create, and establish Standard Operating procedures, instructions for respective functions under the direction of the Manager. Employ specified analytical tools to access data to provide reportable information on all identified Key Metrics for the delivery of optimized services to customers.

Manage integrations with Salesforce and other systems, via ETL and/or web services.

Meet aggressive timelines with high quality results.

Undertake extensive program and structural database development tasks.

Focus on Quality Improvement in Business Applications

Impleme…