IT Store Support

Since its establishment, TAWA Services, Inc. has been committed to providing exceptional service and support to the diverse Asian American communities. Leveraging our extensive network and global resources, we ensure timely and efficient delivery of quality goods across the United States. Our dedication to excellence and community underscores the vital role of service in enhancing everyday life. TAWA Services, Inc. invites you to be a part of our mission and team!

We are seeking a reliable, customer-focused Store Technical Support to keep our retail technology running smoothly. In this role, you will support store employees and customers by troubleshooting hardware, software, network, and point-of-sale issues, and serve as the go-to resource for keeping store systems up and running. This position is based in Northern California and requires travel to other states to provide on-site support.

• Provide in-person, phone, and remote technical support to store staff.
• Troubleshoot point-of-sale systems, payment terminals, printers, scanners, tablets, computers, and other store equipment.
• Diagnose and resolve network, Wi‑Fi, software, account‑access, and device issues.
• Set up, maintain, and replace store technology and peripherals.
• Track support requests, document solutions, and elevate complex issues to IT teams or vendor when needed.
• Coordinate with vendors, IT teams, and store leadership to minimize operational downtime.
• Train employees on correct use of store systems and technology.
• Maintain technology inventory, equipment records, and security procedures.
• Travel to stores in other states to provide on-site technical support as needed.

• High school diploma or equivalent; technical certification or associate degree is a plus.
• 1-3 years of technical support, help desk, retail technology, or related experience preferred.
• Working knowledge of computers, mobile devices, printers, networks, Wi‑Fi, and troubleshooting methods.
• Familiarity with the LOC SMS point‑of‑sale system preferred.
• Strong customer‑service, communication, and problem‑solving skills.
• Ability to prioritize issues in a fast‑paced retail environment.
• Ability to work overtime, including after hours, weekends, and holidays, as needed.
• Willingness to travel to other states for on‑site support.
• Ability to lift and move technology equipment up to 40 pounds.

• Employment Type:
  
  Full Time.
• Location:
  
  2931 Faber Street, Union City, CA 94587.
• Travel: 15% ~25%.
• Available to work on weekends and holidays as necessary.

• Medical, Dental, Vision, and Life Insurance.
• 401 (k) Retirement Saving Plan with 4% Company Match.
• Long‑Term Services Award.
• Employee Discount.
• Paid Time Off.

• $26.00 per hour.

We are an E.E.O. employer.