Leasing Operations Administrator; Union Office

Leasing Operations Administrator (Union City Office)

At Mid Pen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation’s leading non‑profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20,000 working families, seniors, and people with special needs.

We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity. Mid Pen is proud to be certified as an official Great Place to Work® in 2025.

Position Location: Union City Office

This position will act as the on‑site Leasing Operations lead for assigned lease‑up properties, reporting to the Leasing Manager. The Leasing Operations Administrator will administer day‑to‑day leasing operations to ensure customer service, file accuracy, and timely leasing, and will train and support other leasing team members. The role involves building key partnerships with Leasing Compliance and Property Management staff and fostering positive team morale.

Travel to lease‑up communities is required.

• Manage daily leasing operations, including tenant file processing, intakes, submissions, and corrections.
• Train and onboard leasing staff on processes, compliance, and customer service standards.
• Coordinate with Leasing Compliance to ensure temporary staff meet file compliance requirements.
• Assign, monitor, and support leasing team tasks to achieve property lease‑up goals and deadlines.
• Maintain organized applicant communication and file‑tracking systems in a welcoming office environment.
• Provide data‑driven updates on lease‑up progress to management and promptly address applicant issues.
• Ensure adherence to fair‑housing laws and property‑specific compliance requirements.
• Participate in strategic lease‑up meetings and assist with non‑lease‑up properties as needed.

Performs other assignments as requested.

• Knowledge of property management software, e.g., Real Page, Yardi (a plus).
• Knowledge of Microsoft Word, Excel, Outlook.
• Ability to adapt to changes in structures and work priorities.
• Detail oriented with excellent organizational and prioritization skills.
• Excellent written and verbal communication skills.
• Adherence to Mid Pen's business ethics.
• Must possess a valid California Driver's License, proof of current auto insurance, and reliable transportation.
• Commitment to the Mission and Values of Mid Pen Services and Mid Pen Housing.

• 2–3 years of property and tax credit experience (a plus), or an equivalent combination of strong administrative experience.
• On‑site experience, or equivalent customer‑facing experience required.
• Lease‑up experience a plus, but not required.
• Certified Occupancy Specialist and Tax Credit Specialist certifications a plus; company‑provided training available.

This position requires travel to active lease‑ups within the counties where Mid Pen operates, on a schedule consistent with the needs of the business and directed by supervisor or department head.

$65,000 – $75,000 Annual Salary – Pay based on applicable experience and qualifications.

Bilingual in English and Spanish required.

• Health Insurance
• Dental, Vision, Life & Disability Insurance
• 403(b) Retirement Investment
• Employee Education Reimbursement Program
• Paid Parental Leave
• FSA for Childcare, Medical, and Commuter Benefits
• EAP Program
• Pet Insurance
• Paid Time Off
• Company Holidays
• Wellness Days

Mid Pen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Consistent with its obligations under the law, Mid Pen Housing Corp.

will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.