Shop Service Technician - Utilities

Job Overview

This position is for a Field Service Technician responsible for conducting safe and efficient maintenance, troubleshooting, and repair of equipment at Ring Power Corporation.

• Conduct all assigned work in a safe manner, adhering to all applicable safety, environmental, and contamination control policies, procedures, and regulations. Wear proper personal protective equipment.
• Attend and successfully complete required technician training classes.
• Maintain a necessary set of tools required for job performance to diagnose, disassemble, and assemble components to manufacturer’s specifications.
• Diagnose and perform designated repairs on customer or company-owned equipment, including mechanical, electrical, hydraulic troubleshooting, maintenance, and repairs.
• Work in a neat and orderly fashion, constantly looking for ways of improving methods of work, work area, and safety standards.
• Inspect components to insure maximum parts are being reused to control repair costs.
• Complete required documentation using appropriate software to document repairs performed on equipment and account for repair times.
• Monitor job expenses versus repair estimates and ensure that the supervisor is aware of any cost overrun prior to the job being completed.
• Approach work positively, maintain conduct supportive of the work team, and set the standard for others to follow.
• Contribute to team efforts by accomplishing tasks on time while maintaining safety and quality expectations.
• Train and/or mentor others in the department.
• Assume the supervisor’s position temporarily as necessary.
• Perform other duties as assigned.

• Safety
  :
  Fully support, encourage, and follow safe work behavior, considering safety paramount in the workplace.
• Job Specific Skills
  :
  Demonstrate the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System.
• Communication
  :
  Use active listening skills, convey information clearly, and keep stakeholders informed.
• Information Gathering
  :
  Check all appropriate sources in collecting needed information, ensure accuracy, and document sources.
• Takes Initiative
  :
  Resolve issues without requiring direction and make timely decisions.
• Results Oriented
  :
  Maintain urgency and commitment to achieve desired results despite obstacles.
• Adaptability
  :
  Adapt to changing business needs and recover quickly from setbacks.
• Credibility
  :
  Demonstrate reliability, trustworthiness, and adherence to policies.
• Personal Development
  :
  Take responsibility for personal learning and proactively seek growth opportunities.

• High School diploma or GED.
• 5–6 years of relevant experience.
• Completed all required training curriculum to be designated a Tech I.
• Able to easily comprehend written material and communicate orally and in writing with employees and customers.
• Proficient in the use of a computer, Microsoft Office products, and relevant dealer software programs. (Not required but highly desired)
• Successfully completed relevant specialized equipment technical courses. (Not required but highly desired)

Job requirements frequently change; re‑training is required once or more per year.

• Problem Solving
  :
  Requires complex problem solving skills in a dynamic environment, with independent research and analysis.
• Creativity
  :
  Requires creativity in daily activities; new approaches are encouraged.
• Autonomy
  :
  Not normally monitored; overall objectives are defined and discretion in work is encouraged.

• Stress Load:
  Occasional exposure to stress (less than 20% of the time).
• Workload Fluctuation:
  Frequently involves changes in priorities, complexity, or quantity of work.
• Work Schedule:
  
  Regular business hours with frequent nights, holidays, and weekends.

A person’s performance has considerable immediate impact on expense, efficiencies, or achievement of overall department objectives.

Job has no subordinates; may work independently or as part of a team.

• • NA (Not applicable)
• • O – Occasionally (up to 3 hours/day)
• • F – Frequently (3–6…