Customer Service Coordinator
Listed on 2026-10-21
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, HelpDesk/Support, Technical Support
Customer Service Representative
Customer Service will be a differentiating point to our customers, making it easy for them to do business with us. Internally, to communicate effectively with the sales team and be a contributing member of the operations team, helping to make the operation run more efficiently and meeting the needs of the customer.
Major Responsibilities:- Ensure that good communication exists, and continues, between the customer and the pertinent internal operations and sales personnel
- Expedite customer orders in a timely manner
- Timely invoice customers
- Coordinate customer order with manufacturing base
- Monitor order status and communicate any pertinent information to customer
- Coordinates forecasting with feedback from customers and account managers
- Provide the sales team and management with pertinent information concerning customer accounts and products
- To be available for all communication with customer
Required:
High school diploma or equivalent
Preferred:
College degree
- 3+ years of customer service experience with a manufacturing company
- Experience with customer order entry systems
- Knowledge of products and the manufacturing processes (ability to learn)
- Excellent communication skills
- Personable, happy and pro-active demeanor. Excellent work ethic
- Common sense to work through opportunities and problem solve
- Ability to create and maintain customer files
- Ability to work with a CRM portal
- Excellent computer and organizational skills. JD Edwards operating system a plus. Proficiency in Microsoft Excel, Word, Outlook. PowerPoint a plus
Silgan will provide reasonable accommodation for qualified applicants and employees with disabilities unless doing so would cause undue hardship.
Silgan Plastic Food Containers is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, or the presence of a disability, which would not prevent the performance of essential job duties with, or without reasonable accommodation of any other protective status.
Silgan Plastic Food Containers is a drug-free workplace.
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