Medical Receptionist

Foot & Ankle Specialists of NJ is an established, busy, multi-physician podiatry practice dedicated to providing exceptional foot and ankle care in a professional, compassionate, and patient-centered environment.

We are seeking a reliable, organized, motivated, and personable Full-Time Medical Receptionist to join our growing team.

Our ideal candidate is someone who enjoys working with patients, thrives in a fast-paced medical office, communicates professionally, and can manage multiple responsibilities while maintaining accuracy and attention to detail.

The medical receptionist plays an essential role in the daily operations of our practice and is often the first point of contact for our patients. We are looking for someone who understands the importance of excellent customer service, teamwork, patient confidentiality, and maintaining an efficient front office.

• Greet patients warmly and professionally upon arrival.
• Check patients in and out efficiently while maintaining a welcoming office environment.
• Verify and update patient demographics, contact information, insurance details, and required documentation.
• Ensure all necessary patient forms, consents, and registration paperwork are completed accurately.
• Collect copayments, outstanding balances, and other patient payments at the time of service.
• Schedule follow-up appointments and provide patients with necessary appointment information.
• Address patient questions and concerns professionally, escalating clinical matters to the appropriate team member.

• Schedule new patient appointments, follow-up visits, postoperative appointments, and other office services.
• Maintain accurate provider schedules while following practice-specific scheduling guidelines.
• Confirm upcoming appointments and assist with cancellations and rescheduling.
• Coordinate appointments across multiple physicians and office locations.
• Recognize urgent patient concerns and promptly communicate them to the clinical team.
• Help minimize scheduling errors, appointment gaps, and unnecessary delays.

• Answer incoming telephone calls promptly, courteously, and professionally.
• Manage a high volume of incoming calls while assisting patients at the front desk.
• Respond to patient inquiries regarding appointments, office locations, insurance participation, and general office policies.
• Take accurate, detailed messages and route them to the appropriate provider or staff member.
• Return patient calls and respond to office emails in a timely manner.
• Maintain a calm, respectful, and professional demeanor when assisting frustrated or upset patients.
• Recognize potentially urgent medical concerns and promptly notify the appropriate clinical staff rather than providing medical advice.

• Verify patient insurance eligibility, benefits, copayments, and referral requirements.
• Obtain and document referrals when required by insurance plans.
• Communicate insurance-related information clearly and accurately to patients.
• Assist with collecting outstanding patient balances and addressing basic billing inquiries.
• Maintain accurate patient records within the electronic medical record (EMR) system.
• Scan, upload, fax, and organize medical documents, referrals, and correspondence.
• Coordinate with physicians, medical assistants, and billing staff to ensure smooth daily operations.
• Assist with preparing patient letters, work notes, school notes, and other administrative documents as directed.

• Review upcoming schedules to identify missing insurance information, referrals, or incomplete documentation.
• Monitor front desk emails, telephone messages, and assigned administrative tasks.
• Ensure patient information and appointment details are entered accurately.
• Maintain an organized, clean, and professional reception area.
• Assist with general office responsibilities and administrative projects as needed.
• Follow established office procedures and help maintain consistent workflows between both locations.
• Work collaboratively with physicians, medical assistants, and other administrative staff.

• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Professional, friendly, and…