Customer Service​/HelpDesk, HelpDesk​/Support, Call Center ​/ Support

• Education Requirement High School Diploma Required

1. Experience with emergency call handling and reporting is essential for managing safety-sensitive situations and preparing accurate documentation. 2. The job requires managing multiple tasks simultaneously, such as processing emergency calls, creating orders, updating appointment statuses, and assisting with reporting.
3. Handling inbound emergency calls, interacting with customers, and coordinating with various departments. Clear and effective communication is crucial for accurately conveying information, resolving issues, and ensuring smooth operations.

Our client is seeking a Dispatch Support professional to manage inbound emergency calls from 9:00 AM to 5:30 PM, including a 30-minute unpaid lunch break. This position begins as a three-month contract and can be extended up to six months.

The role will be hybrid.

Training:

• For the first two weeks, the candidate will work the 8:00 AM to 4:30 PM EST shift for training purposes - ONSITE
• Handle inbound emergency calls, including creating gas leak orders and facilitating emergency appointments.
• Contact customers to provide updates on appointments and reschedule any missed appointments.
• Assist with daily dispatch reporting, including logistics and AM/PM order reports.
• Support the dispatch supervisor with Board of Public Utility reports as needed.
• Aid the scheduling department with outbound calls, mark outs, and reporting as necessary.
• Provide business support for field operations, including account reviews and order creation.
• Perform other related departmental duties as required.

Minimum Qualifications

• Experience handling safety-sensitive inbound emergency calls.
• Strong oral and written communication skills.
• Ability to multitask effectively.

SC Staffing, Inc. embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.”